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Issue not seeing content on mobile and issues import content in general to all dev sites

This topic has 6 replies, 2 voices, and was last updated 1 months ago ago by Rose Tyler

nebcreative

Participant

February 4, 2025 at 18:23

To start the demos are not really importing that well and pages ect are not being imported. But in this case the mobile view is not showing a contact form nor some text a heading and regular text either. I just wanted to make a quick coming soon using demo import and then gave up and moved to making my own and its not viewing fully.

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5 Answers

Rose Tyler

Support staff

February 5, 2025 at 08:29

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

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nebcreative

Participant

February 5, 2025 at 21:17

there really isnt anything to record as the issue with content not showing is primary.

The import of content I saw in 3 installs i just did and no idea, some were smooth installtion and there are none of the sample about us pages or other home pages or store ect ect

key thing is i need the clients contact form to work on this comming soon page

I can make another ticket for the import issues if you would like

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

February 6, 2025 at 08:44

Hello,

We appreciate your prompt response.

We would like to inform you that the contact form is not visible because it has been hidden through the settings, as shown in the following screenshot: https://prnt.sc/vX_BAvpmbMD4

We have not encountered any issues with the import process on our test websites. In order to better understand your situation and provide effective assistance, we kindly ask you to share a video clearly showing which demo version you are importing and the exact steps you are following during the process.

We appreciate your cooperation and look forward to your response.

Warm Regards,
The 8Theme Team

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nebcreative

Participant

February 6, 2025 at 16:53

odd as I did not set that to be “not visible” but either way i have made the changes and it works. I will make tr to make a video when i do another install as it would be just to do it at this point

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Rose Tyler

Support staff

February 7, 2025 at 08:13

Hello,

Thank you for being so cooperative.

Warm Regards,
The 8Theme Team

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