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Issue on shop page -> product categories

This topic has 11 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

syed

Participant

October 19, 2022 at 13:48

Hello! I hope you’re well. I faced an issue on XStore theme’s Shop page.

The issue is that when I click on the categories on shop page it shows me the number of products of the filter I put on. But I need those products which are added on the product categories.

What is the solution? Please tell me….

Please, contact administrator
for this information.

#336908 Copied Theme version: 8.3.5 WooCommerce version: 6.0.3

10 Answers

Rose Tyler

Support staff

October 19, 2022 at 14:39

Hello @Syed,

Please provide correct wp-admin access and describe your request in more detail.

Regards

#336921 Copied

syed

Participant

October 19, 2022 at 17:59

one more thing can please check website is slow issue

Please contact administrator
for this information.

#336939 Copied

syed

Participant

October 19, 2022 at 18:19

another issue we are facing after placing order email is blank no order details receiving

#336940 Copied

syed

Participant

October 19, 2022 at 19:09

can you please guide me how to edit “SHIPPING & RETURN” on product page

#336941 Copied

syed

Participant

October 19, 2022 at 19:15

i only have 5 products in the store but it show more than 5 on the front end but on back end they are only 5

#336942 Copied

Rose Tyler

Support staff

October 20, 2022 at 07:26

Hello,

1/ Sorry for the delay in answering.
We can’t log in, unfortunately. Please check the credentials – https://prnt.sc/JmKZFDBdh3td
2/ Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Regards

Please contact administrator
for this information.

#336962 Copied

syed

Participant

October 20, 2022 at 08:04

let me send you again another one please check these issue

Please contact administrator
for this information.

#336967 Copied

Rose Tyler

Support staff

October 20, 2022 at 09:04

Hello,

1, 5/ Theme options > WooCommerce > Shop > Products style > Show Variations As Simple Products > Off.
2/ Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Reduce initial server response time– contact your hosting provider, because it is server-side; https://prnt.sc/qNw5rOWjzqkl – https://kinsta.com/blog/make-fewer-http-requests/ https://wpengine.com/resources/how-to-enable-gzip-compression-for-wordpress/ https://wpastra.com/add-expires-headers/ https://www.keycdn.com/support/reduce-dns-lookups https://authoritywebsiteincome.com/4-ways-to-use-cookie-free-domains/
3/ How does placing order email work when the default WC theme – Storefront is activated on your site?
4/ Single product builder > tabs https://prnt.sc/Xzc0LvAXbkPM

Regards

#336969 Copied

syed

Participant

October 20, 2022 at 12:56

can you please guide me on how to show 2nd image from the gallery on mouse hover?
It happens only with simple products but not able to do that with other products

#336999 Copied

Rose Tyler

Support staff

October 20, 2022 at 14:41

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
If the situation is independent of plugins, provide FTP access, so we can take a closer look.

Regards

#337004 Copied
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