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Issue on theme option after export - by Eugenio

This topic has 8 replies, 2 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

Eugenio

Participant

April 8, 2020 at 09:25

Hi,
yesterday I use the export system to export all my static block;
now on my Eggtronic USA installation when I try to go to XStore > Theme Option the window of the download it is open on the screen and I can nnot go to Theme Option.
This happen only for the site USA on the multisite system, the one where I exported.

https://ibb.co/3MZjkRB

Need support
Thanks

Please, contact administrator
for this information.

#232931 Copied Theme version: 6.2.14 WooCommerce version: 4.0

7 Answers

Olga Barlow

Support staff

April 8, 2020 at 10:18

Hello,

Don’t see problem with theme options on the first load https://gyazo.com/4145a02c63cfee287624d69d84e50392
But then we tried to go to your Network settings and faced the http://prntscr.com/rva7gz
Check the server error log. What errors do you have there?

Regards

#232940 Copied

Eugenio

Participant

April 8, 2020 at 11:14

Hi these are the most recent error log

[Wed Apr 08 12:09:17.666709 2020] [:warn] [pid 42579] [client 151.139.95.137:52174] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/product/wireless-charging-stones/
[Wed Apr 08 12:09:12.010709 2020] [:warn] [pid 42585] [client 151.139.95.250:51262] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://www.eggtronic.com/store/
[Wed Apr 08 12:08:47.600716 2020] [:warn] [pid 44297] [client 151.139.95.131:52178] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/index.php, referer: https://eggtronic.com/store/product/wireless-charging-stones/
[Wed Apr 08 12:08:47.566754 2020] [:warn] [pid 42579] [client 151.139.95.137:52174] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/product/wireless-charging-stones/
[Wed Apr 08 12:08:41.926757 2020] [:warn] [pid 44218] [client 151.139.35.202:51264] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/index.php, referer: https://www.eggtronic.com/store/
[Wed Apr 08 12:08:41.910769 2020] [:warn] [pid 42585] [client 151.139.95.250:51262] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://www.eggtronic.com/store/
[Wed Apr 08 12:08:41.795733 2020] [:warn] [pid 44650] [client 151.139.95.133:44020] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/index.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:08:21.945729 2020] [:warn] [pid 40954] [client 151.139.95.133:40806] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/index.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:08:11.695729 2020] [:warn] [pid 44650] [client 151.139.95.133:44020] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/index.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:08:07.845696 2020] [:warn] [pid 44624] [client 151.139.95.135:38812] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/index.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:07:51.845712 2020] [:warn] [pid 40954] [client 151.139.95.133:40806] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/index.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:07:45.815719 2020] [:warn] [pid 338] [client 151.139.35.194:40748] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:07:37.745722 2020] [:warn] [pid 44624] [client 151.139.95.135:38812] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/index.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:07:37.460697 2020] [:warn] [pid 44647] [client 151.139.95.130:36362] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:07:11.930712 2020] [:warn] [pid 44215] [client 151.139.95.246:34420] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:07:08.435700 2020] [:warn] [pid 4552] [client 151.139.95.135:34160] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/index.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:07:07.360748 2020] [:warn] [pid 44647] [client 151.139.95.130:36362] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:07:04.214750 2020] [:warn] [pid 3028] [client 151.139.95.246:33604] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/index.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:06:41.830729 2020] [:warn] [pid 44215] [client 151.139.95.246:34420] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:06:38.335813 2020] [:warn] [pid 4552] [client 151.139.95.135:34160] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/index.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:06:34.114818 2020] [:warn] [pid 3028] [client 151.139.95.246:33604] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/index.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:06:18.424699 2020] [:warn] [pid 42536] [client 151.139.81.70:55838] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=66f265592b
[Wed Apr 08 12:06:11.846704 2020] [:warn] [pid 48926] [client 151.139.35.202:54904] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/index.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:06:07.202706 2020] [:warn] [pid 40936] [client 151.139.81.184:54090] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=66f265592b
[Wed Apr 08 12:05:48.324739 2020] [:warn] [pid 42536] [client 151.139.81.70:55838] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=66f265592b
[Wed Apr 08 12:05:41.746771 2020] [:warn] [pid 48926] [client 151.139.35.202:54904] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/index.php, referer: https://eggtronic.com/store/wp-admin/customize.php
[Wed Apr 08 12:05:37.102734 2020] [:warn] [pid 40936] [client 151.139.81.184:54090] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=66f265592b
[Wed Apr 08 12:05:03.705790 2020] [:warn] [pid 52010] [client 151.139.81.190:49236] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=66f265592b
[Wed Apr 08 12:04:24.467734 2020] [:warn] [pid 4111] [client 151.139.81.13:42974] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=66f265592b
[Wed Apr 08 12:03:50.563754 2020] [:warn] [pid 49539] [client 151.139.81.74:36548] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=7ed972aef3
[Wed Apr 08 12:03:24.692750 2020] [:warn] [pid 2881] [client 151.139.81.178:60304] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=d4e6f0685a
[Wed Apr 08 12:03:13.195898 2020] [:warn] [pid 3028] [client 151.139.81.184:57596] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=7ed972aef3
[Wed Apr 08 12:03:01.943046 2020] [:warn] [pid 1569] [client 151.139.81.56:55104] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=b354569781
[Wed Apr 08 12:02:10.026742 2020] [:warn] [pid 51329] [client 151.139.81.178:46532] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=d4e6f0685a
[Wed Apr 08 12:02:06.950731 2020] [:warn] [pid 51758] [client 151.139.81.18:46072] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=b354569781
[Wed Apr 08 12:01:39.044960 2020] [autoindex:error] [pid 51527] [client 193.228.57.107:46348] AH01276: Cannot serve directory /home/eggtroni/public_html/web/: No matching DirectoryIndex (index.html,Index.html,index.shtml,index.php,Index.php,index.phtml,Index.phtml,index.htm,Index.htm,default.htm,Default.htm,default.html,Default.html,home.htm,Home.htm) found, and server-generated directory index forbidden by Options directive
[Wed Apr 08 12:01:33.159723 2020] [:warn] [pid 52045] [client 94.46.155.189:39344] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=d4e6f0685a
[Wed Apr 08 12:01:30.166737 2020] [:warn] [pid 52010] [client 151.139.81.187:38602] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=b354569781
[Wed Apr 08 12:00:56.329749 2020] [:warn] [pid 56138] [client 94.46.155.187:60150] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=d4e6f0685a
[Wed Apr 08 12:00:53.136923 2020] [:warn] [pid 51323] [client 151.139.81.184:58902] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=b354569781
[Wed Apr 08 11:59:58.603747 2020] [:warn] [pid 16964] [client 94.46.155.197:48864] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=b354569781
[Wed Apr 08 11:59:49.702724 2020] [:warn] [pid 16862] [client 151.139.81.156:47658] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=d4e6f0685a
[Wed Apr 08 11:59:09.127738 2020] [:warn] [pid 42564] [client 151.139.81.164:37972] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=d4e6f0685a
[Wed Apr 08 11:58:29.741716 2020] [:warn] [pid 4217] [client 94.46.155.194:59418] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=d4e6f0685a
[Wed Apr 08 11:58:07.601732 2020] [:warn] [pid 34672] [client 108.54.147.218:54994] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/index.php, referer: https://www.google.com/
[Wed Apr 08 11:57:53.127730 2020] [:warn] [pid 41770] [client 94.46.155.186:51324] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=bee606332b
[Wed Apr 08 11:57:19.281720 2020] [:warn] [pid 19410] [client 151.139.35.202:45936] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/index.php, referer: https://eggtronic.com/store/

#232947 Copied

Olga Barlow

Support staff

April 8, 2020 at 11:20

Hello,

Contact your hosting provider and fix the following error

[Wed Apr 08 12:02:06.950731 2020] [:warn] [pid 51758] [client 151.139.81.18:46072] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=b354569781
[Wed Apr 08 12:01:39.044960 2020] [autoindex:error] [pid 51527] [client 193.228.57.107:46348] AH01276: Cannot serve directory /home/eggtroni/public_html/web/: No matching DirectoryIndex (index.html,Index.html,index.shtml,index.php,Index.php,index.phtml,Index.phtml,index.htm,Index.htm,default.htm,Default.htm,default.html,Default.html,home.htm,Home.htm) found, and server-generated directory index forbidden by Options directive

It’s not related to theme but to server settings.

Regards

#232950 Copied

Eugenio

Participant

April 8, 2020 at 11:29

Sorry, there was a problem with Siteground Server, not concerning my job;
they are working on it

#232953 Copied

Olga Barlow

Support staff

April 8, 2020 at 11:37

Hello,

So, is everything fine with Theme Options?

Regards

#232955 Copied

Eugenio

Participant

April 8, 2020 at 11:44

Yes it is fine!
thanks

#232956 Copied

Olga Barlow

Support staff

April 8, 2020 at 11:56

Hello,

Ok. You are welcome.

Regards

#232958 Copied
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