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Issue when updating to latest version - by valking

This topic has 4 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

valking

Participant

November 16, 2020 at 11:13

Hi there,

When updating to the latest version of the theme. I seem to be losing my logo and a lot of other customisations. I am unable to attach screenshots but basically the logo is being switched back to xstore logo and also getting a completely different header layout.

Thanks
Aaron

#259754 Copied Theme version: 7.0.2

3 Answers

Olga Barlow

Support staff

November 16, 2020 at 12:47

Hello,

You use the built-in header layout on your site but we warned users that the built-in header will be removed and that they should use the header builder to recreate the header https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

Please, try to create your header using the header builder and then update the theme. If you need any help with this provide us with WP Dashboard access.

Regards

#259779 Copied

valking

Participant

November 18, 2020 at 13:40

Hi there,

We don’t seem to have the option to create the header maybe because we need to update but can’t as this breaks stuff. I have provided logins if you can take a look please.

Thanks

Please contact administrator
for this information.

#260184 Copied

Olga Barlow

Support staff

November 18, 2020 at 18:06

Hello,

We have created header for you using the header builder. Check now, please.

Regards

#260246 Copied
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