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Issue with a plugin - by longislanddarts

This topic has 6 replies, 2 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

longislanddarts

Participant

April 6, 2020 at 03:16

Hello:

Please note that I used this plug-in with “XL WooCommerce Sales Triggers ver 2.10” and it worked great with the Legenda theme, now that I switched to the “Niche-Market” theme. The plugin does not work at all, can u help me find out why?

thanks
LT

Please, contact administrator
for this information.

#232704 Copied Theme version: NM: 6.3 WooCommerce version: WC: 4.0

5 Answers

Olga Barlow

Support staff

April 6, 2020 at 14:16

Hello,

Could you, please, contact plugin author and ask what hook at the single product page do they use to display that trigger. After that reply back with their answer and provide also WP Dashboard and FTP access to your site.

Regards

#232738 Copied

longislanddarts

Participant

April 7, 2020 at 06:05

Hello:
Sorry for the long delay, but I just got the answer from the developers below:
***************************************************************************
Hi luis,

Hope you are in good health.

We set the trigger positions in wp-content/plugins/xl-woocommerce-sales-triggers/includes/wcst-core.php on line 189 using ” woocommerce_single_product_summary ” hook:
***************************************************************************

Please contact administrator
for this information.

#232792 Copied

Olga Barlow

Support staff

April 7, 2020 at 11:10

Hello,

We found that plugin has already tried to add compatibility with our theme and it works for the simple product layout but they missed compatibility fix for the single product builder.
We have improved the code of their file /wp-content/plugins/xl-woocommerce-sales-triggers/theme-support/x-store/x-store.php
So, reply back to the plugin author and send them that file. It will fix the problem for future users.
Also, check your site.

Regards

#232821 Copied

longislanddarts

Participant

April 7, 2020 at 16:34

Thanks again for all of your help.

Will send the file to them.

Regards,
LT

#232858 Copied

Olga Barlow

Support staff

April 7, 2020 at 20:08

You are welcome.

Regards

#232882 Copied
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