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Issue with add to cart and buy now button

This topic has 8 replies, 3 voices, and was last updated 3 months ago ago by Jack Richardson

Rakesh

Participant

December 24, 2024 at 18:19

I am facing the issue with with “Add to Cart” and “Buy now” button which is coming from XTheme’s Add to Cart/Buy now plugin. I had added it and I was able to see earlier. But after sometime it is not visible on website. But whenever I make open single product page then I can see it there. I tried to remove it and putting it again. It works but is not consistent. Faced this issue 2 time.
Attaching the snapshot of single product page and live website.

Files is visible for topic creator and
support staff only.

#428613 Copied Theme version: 9.4.6

7 Answers

Rose Tyler

Support staff

December 25, 2024 at 08:39

Hello, Rakesh,

Thank you for reaching out to us.

We understand that you are experiencing inconsistencies with the “Add to Cart” and “Buy Now” buttons on your website.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#428650 Copied

Rakesh

Participant

December 25, 2024 at 09:23

Sent in pvt area

Please contact administrator
for this information.

#428654 Copied

Rose Tyler

Support staff

December 25, 2024 at 09:45

Hello, Rakesh,

We appreciate your prompt response.

Please provide us with FTP access also.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#428660 Copied

Rakesh

Participant

December 25, 2024 at 10:03

sent

Please contact administrator
for this information.

#428663 Copied

Jack Richardson

Support staff

December 25, 2024 at 16:37

Hello @Rakesh

Please, provide us also the url to the product where such issues displayed because we checked few products and the buttons are shown there correctly.

Kind regards, Jack Richardson
The 8theme’s team

#428725 Copied

Rakesh

Participant

December 25, 2024 at 17:15

Thanks, Jack for your reply. I had shared the snapshot of that but now I can also see that add to cart and buy now button is back. Ths is second time I am seeing the same problem. Earlier I removed the button at single product page and added it back so issue was resolved. But it is creating problem again and again. Is there any permanent solution as I can’t afford this problem on live website ?

Files is visible for topic creator and
support staff only.

#428730 Copied

Jack Richardson

Support staff

December 26, 2024 at 15:30

Dear @Rakesh,

Thank you for reaching out to us.

In order to better understand the issue, we would need to observe the problem directly on your website. As the website is currently displaying correctly on our end, we are unable to identify the issue at this time.

We kindly request that you provide us with the URL of the specific product or page as soon as the issue reoccurs. This will allow us to investigate the matter thoroughly from our side.

Please note that this situation is not a default behavior and appears to be unique to your website’s specific settings. Therefore, it is essential for us to examine it while the issue is present.

Should you have any further questions or require additional assistance, please do not hesitate to let us know.

Best regards,
Jack Richardson
The 8Theme Team

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