Return to previous page

Issue with adding items in single product page and product list page

This topic has 5 replies, 2 voices, and was last updated 5 years, 6 months ago ago by Olga Barlow

sus2k

Participant

June 18, 2019 at 07:47

On a single product page, if you add to cart, the loading box hangs. The item is not shown on the top right hand corner as an added item.

On the list product page, if you add an item to cart, the button loads, but the item is not shown on the top hand corner as been added.

Please, contact administrator
for this information.

#215751 Copied Theme version: 5.2

4 Answers

Olga Barlow

Support staff

June 18, 2019 at 16:25

Hello,

Do you have some server cache? We are trying to make changes in js files but don’t see these changes. Could you disable this cache?

Regards

#215785 Copied

sus2k

Participant

June 18, 2019 at 20:30

Hi

I’m not sure which one. Could be WP Rocket plug-in? Could you try that?

#215799 Copied

sus2k

Participant

June 19, 2019 at 09:00

Hi Olga,

How did you go with the edit? Were you able to make changes?

#215815 Copied

Olga Barlow

Support staff

June 20, 2019 at 12:50

Hello,

We have disabled WPRoket and it did not help.
You can test it by changing the version of the child theme, for example, version 0.0.3 in file http://prntscr.com/o4cfip but frontend still displays 0.0.2 https://gyazo.com/d8a5ebcb641cfb545b52bedb3cd14e89 It means the file is cached.
So, we would recommend you to contact your hosting provider to find out if you have any server cache or CDN.

Also, we found that top cart updates the sum https://gyazo.com/156bb94e4446a625a3c91d60d901bdbc

Regards

#215886 Copied
Viewing 5 results - 1 through 5 (of 5 total)