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Issue with admin connection - by popcorner

This topic has 2 replies, 2 voices, and was last updated 5 years, 9 months ago ago by Olga Barlow

  • Avatar: popcorner
    popcorner
    Participant
    February 21, 2019 at 09:07

    Hi
    I have a problem this day with my website ; when i try to connect to dashboard, it says it’s not the good infos to connect (despite i’m sure of it) .. and the bigest problem is that when i want to use the lost password fonction, i never receive any mail :/ So for ow, I can’t even connect to the website :/
    Thks

    #209566 Copied Theme version: 5.1
    1 Answer
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 21, 2019 at 15:14

    Hello,

    1) You can try credentials that you provided us in Private content of another topic https://www.8theme.com/topic/issue-on-homepage-contents-do-not-load/

    2) If you don’t get any reset password email check the spam folder and check the email address for your user because once we tried to change the email address from the Dashboard for our user we get email notification http://prntscr.com/mo6rxq so your WP sends the emails.

    Regards

    #209597 Copied
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