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Issue with Advanced Product Labels plugin

This topic has 10 replies, 2 voices, and was last updated 1 years ago ago by APR

APR

Participant

November 13, 2023 at 13:06

Hi,

I’m trying to use the WooCommerce Advanced Product Labels plugin with XStore theme but I’m having an issue: the labels show up on the archive page but do not show up in the product page. Is there any way to fix this?

Thanks in advance

#373606 Copied Theme version: 9.2.3 WooCommerce version: 8.2.2

9 Answers

Rose Tyler

Support staff

November 14, 2023 at 09:46

Hello,

Thank you for reaching out to us with your concern regarding the WooCommerce Advanced Product Labels plugin and its integration with the XStore theme.

1/ Have you tried to contact support of the plugin first?
2/ How it works with Storefront (default WooCommerce theme) activated on your site?
2/ Please provide the URL of the single product page and temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

#373696 Copied

APR

Participant

November 15, 2023 at 16:04

Thank you for your response.

The plugin is working fine with other themes so I’ve not contacted its support.

Here are the wp-admin access.

Please contact administrator
for this information.

#373835 Copied

Rose Tyler

Support staff

November 15, 2023 at 16:17

Hello,

Thank you for reaching out to us and providing the wp-admin access details.

Upon reviewing the information you’ve provided, it appears that there may have been an issue with the credentials as we are unable to successfully log in to your site. To ensure the security and privacy of your account, we kindly ask that you double-check the username and password, and ensure that there are no typographical errors or accidental space characters before or after the credentials.

Once you have verified the information, please resend the correct login details at your earliest convenience. We are committed to assisting you promptly and efficiently once we have the proper access.

We appreciate your understanding and cooperation in this matter.

Kind Regards,
8theme team

#373836 Copied

APR

Participant

November 16, 2023 at 15:49

Hello,

Sorry for the inconvenience, I transferred the website to a new web host and there was a DNS propagation in progress. The credentials should be working now, I have just tested them.

Please contact administrator
for this information.

#373940 Copied
Rose Tyler

Support staff

November 16, 2023 at 16:51
Hello,

https://prnt.sc/ED-h5SQj93Oa , when https://prnt.sc/oYCivUJ6xt8- > https://prnt.sc/aaSEkjKnT1Bu
– According to your choice to use the Single Product Builder there is a fully different structure of actions. Most of them are coming from XStore theme/XStore Core. So that default woocommerce actions will not work normally, because if they would then there could not be such customizable options to use for the builder.
List of actions:
```
etheme_woocommerce_template_single_title
etheme_woocommerce_template_single_rating
etheme_woocommerce_template_single_price
etheme_woocommerce_template_single_excerpt
etheme_woocommerce_template_single_add_to_cart
etheme_woocommerce_template_single_meta
etheme_woocommerce_template_woocommerce_breadcrumb
woocommerce_share
etheme_woocommerce_template_single_sharing
etheme_woocommerce_show_product_images
etheme_woocommerce_output_product_data_tabs
etheme_woocommerce_output_upsell_products
etheme_woocommerce_output_cross_sells_products
etheme_woocommerce_output_related_products
etheme_product_single_size_guide
etheme_product_single_size_guide
etheme_product_single_button
etheme_product_single_widget_area_01
etheme_product_single_custom_html_01
etheme_product_single_custom_html_02
etheme_product_single_custom_html_03
etheme_product_single_additional_custom_block
etheme_product_single_product_description
etheme_product_single_wishlist
etheme_product_single_compare
```
Please contact support of the plugin and ask if there is anything they can sagest.
Also, provide FTP access, so our dev team check from our side what can be done to help you.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team
#373945 Copied
APR

Participant

November 16, 2023 at 17:36

Thank you for your response.

I will contact with plugin support to see if anything can be done.

Here you have the FTP access details.

Please contact administrator
for this information.

#373953 Copied

Rose Tyler

Support staff

November 17, 2023 at 08:07

Hello,

We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient and do not change access.

Kind Regards,
8theme team

#373990 Copied

Rose Tyler

Support staff

November 22, 2023 at 15:18

Hello,

We added code under the functions.php file in the child theme – https://prnt.sc/bZ1urEKp9OWN
Action was used: etheme_before_single_product_image
Please check.

Kind Regards,
8theme team

#374431 Copied

APR

Participant

November 22, 2023 at 22:51

It’s working now.

Thank you!

#374461 Copied
Tagged: advanced product labels plugin, advanced woocommerce labels error, product labels plugin issue, woocommerce plugin troubleshooting, woocommerce templates problem, wordpress plugin fix, wordpress woocommerce templates
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