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Issue with Animation Not Working on My Website

This topic has 2 replies, 2 voices, and was last updated 6 seconds ago ago by Rose Tyler

Bagwani

Participant

November 19, 2024 at 13:21

Hello Dear Team,

I have used an element on my website that is also present in your theme preview. However, this element is animating in the theme preview, but on my website, it is not.

Can you please check why this is happening? I want the animation to work just like it does in the theme preview.

I’ve attached a screenshot where the element is placed at the bottom of my Home Page. Please check and let me know why the animation is not working there.

Looking forward to your help.

Best regards,
BAGWANI

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#424184 Copied Theme version: 9.4.5

1 Answer

Rose Tyler

Support staff

November 19, 2024 at 13:51

Hello,

Thank you for reaching out to us.

The demonstration uses Lottie animations https://prnt.sc/5zQ_X-Osol7X > https://prnt.sc/inB_zYqpH5nI , but WordPress does not allow the import of such file types. Therefore, for the import process, they were replaced with static images https://prnt.sc/RCqCcg_SNeXv , which is why you received the result you did.

Best regards,
8Theme’s Team

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