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Issue with Brand and Fitering - by cloudtechltd

This topic has 10 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Rose Tyler

cloudtechltd

Participant

September 8, 2021 at 18:14

Hi,

When i click on a brand from the brand page the filter brand is showing be you Brand but it’s not selected, then if the user select any category for example women since the brand is not selected then its showing all the product and discarding the brand.

Thank You

#301686 Copied

9 Answers

Rose Tyler

Support staff

September 9, 2021 at 07:12

Hello,

Sorry, but your question is a bit unclear for me. Please describe in more detail. Could you record a video for a better understanding? Provide URLs also.

Regards

#301709 Copied

cloudtechltd

Participant

September 9, 2021 at 09:20

Hi Rose,

Please see the video link below:
https://wetransfer.com/downloads/1a9a4f89f9d391f58e957483d820c03320210909081653/3269bcc6a4435124d32333922dedd09720210909081731/6da091

when i click on a specif brand for example 11 Degree brand ,
On the sidebar the brand is not selected:

https://eshop.hypercy.com/brand/11-degrees/

Thank You

#301720 Copied
Rose Tyler

Support staff

September 9, 2021 at 10:27
Hello,

Thanks for the video.
1/ The categories widget is not a filter. Neither WooCommerce nor our theme has filter by categories, there is only the categories list widget. If you need a filter widget you need to look for third-party filer plugins.
2/ Add the next code in Theme Options > Theme custom CSS:

.archive.tax-brand .etheme_widget_brands_filter li a:before { display: none; } .archive.tax-brand .etheme_widget_brands_filter li a { padding-left: 0px !important; }

Regards
#301733 Copied
cloudtechltd

Participant

September 10, 2021 at 03:53

Hi Rose

Can you recommend a third party filter plugin which is compatible with you xStore Theme ?

Thank You

#301831 Copied

Olga Barlow

Participant

September 10, 2021 at 13:30

Hello,

Oh, don’t have such recommendations. You may try any plugin that includes options you need and if you face any compatibility issue just contact us and we’ll fix them.

Regards

#301885 Copied

cloudtechltd

Participant

September 24, 2021 at 14:03

Hi Olga,

We have installed https://berocket.com/product/woocommerce-ajax-products-filter plugin for filtering it’s all good but we have very unusual serious issue, The Plugin developer insisting that other plugins or Xstore Theme causing this issue.

For some reason the following file gets deleted or the file is not deleted but it’s empty.
plugins/woocommerce-ajax-filters/includes/widget_functions.php and
plugins/woocommerce-ajax-filters/includes/visual-composer.php

This is happening very often, we have build more than 200 WordPress website and this is the first time we are encountering a problem like this.

Can you please help

Thank You

#303369 Copied

Olga Barlow

Participant

September 24, 2021 at 18:06

Hello,

Do you mean that our theme clears the plugin files? It’s not possible. Try to reupload the correct archive of the third-party plugin that you use.

Also, if you use third-party plugin for the Ajax filtering then don’t forget to disable Ajax filtering from our theme in Theme Options > WooCommerce > Shop > Shop filters.

Regards

Regards

#303413 Copied

cloudtechltd

Participant

September 25, 2021 at 11:27

Hi Olga,

Yes, in Theme Options > WooCommerce > Shop > Shop filters all options are disabled

I found the issue,

We have a cron sync script which runs every hour, in my script I am using variable name $filename and the same variable name is used in the Rocket Ajax filter plugin.

foreach (glob($BeRocket_AAPF->info[‘plugin_dir’] . “/template_styles/paid/*.php”) as $filename)

Issue fixed, sorry for the trouble …..

Thank You again

#303448 Copied

Rose Tyler

Support staff

September 25, 2021 at 12:08

Hello,

Thanks for letting us know.

Regards

#303450 Copied
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