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Issue with Capcha on the contact form - by Tarquin

This topic has 8 replies, 2 voices, and was last updated 6 years, 12 months ago ago by Rose Tyler

Tarquin

Participant

November 21, 2017 at 11:32

Hi there,

I am using Royal on a Multisite and have run into an issue with the Capcha code on the email contact form. This is on more than one site on the network.

The test for the capcha seems to be pulling in text from something else like a menu.

#178183 Copied Theme version: Latest WooCommerce version: Latest

7 Answers

Rose Tyler

Support staff

November 21, 2017 at 11:39

Hello,

Could you please provide wp-admin access in Private Content?

Regards

#178185 Copied

Tarquin

Participant

November 21, 2017 at 18:16

Thanks, see below.

Please, contact administrator
for this information.

#178250 Copied

Rose Tyler

Support staff

November 22, 2017 at 08:48

Hello,

Please change permissions to 777 for “tmp” folder in the directory /royal/framework/inc/really-simple-captcha.

Regards

#178271 Copied

Tarquin

Participant

November 22, 2017 at 12:15

I have updated the permissions as sugessted but this does not seem to effect anything on the site.

#178311 Copied

Rose Tyler

Support staff

November 22, 2017 at 13:29

In this case, give 777 root on folder (wp-content/themes/royal/framework/inc/really-simple-captcha) and for all files and folders in it.

Regards

#178323 Copied

Tarquin

Participant

November 24, 2017 at 11:42

Thanks, this can be marked as resolved.

#178599 Copied

Rose Tyler

Support staff

November 24, 2017 at 11:44

You’re welcome!

Regards

#178601 Copied
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