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Issue with checking out Please enter an address to continue

This topic has 8 replies, 2 voices, and was last updated 7 years, 6 months ago ago by Rose Tyler

Main Street Media

Participant

April 27, 2017 at 04:19

Not sure when this happened, but today I was made aware that customers cannot check out any longer without getting this message *Please enter an address to continue.* – even though an address is already entered.

The checkout process was previously tested and worked fine – not sure why, when or how this issue occured. Any help would be greatly appreciated since the client is getting anxious. Thanks.

Please, contact administrator
for this information.

#161421 Copied Theme version: 2.8 WooCommerce version: 3.0.4

7 Answers

Rose Tyler

Support staff

April 27, 2017 at 08:19

Hello,

Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too.

Regards,
Rose Tyler.

#161443 Copied

Main Street Media

Participant

April 27, 2017 at 15:33

I don’t have that option under themes. Also, what is the official WC theme?

#161525 Copied

Rose Tyler

Support staff

April 27, 2017 at 15:41

Hello,

Go to Appearance > Themes > install and activate Storefront theme http://prnt.sc/f1hj0i.
We are able to help you with theme settings and features. If you are talking about default WP or WC options you need to be sure that it works with official WP or WC theme.

Regards,
Rose Tyler.

#161529 Copied

Main Street Media

Participant

April 27, 2017 at 15:54

OK. tried it. Getting the same result when trying to check out. *Please enter an address to continue.*

#161531 Copied

Rose Tyler

Support staff

April 27, 2017 at 15:58

Hello,

Please, update theme to the version 3.0.2. It’s available on ThemeForest.
This version is compatible with WC 3.0.4.
I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

Regards,
Rose Tyler.

#161533 Copied

Main Street Media

Participant

May 8, 2017 at 17:03

The Theme was successfully updated to 3.02. The message *Please enter an address to continue.* still persists at check out, even though an address is entered. Please advise.

Please, contact administrator
for this information.

#162571 Copied Theme version: 3.02 WooCommerce version: 4.7.4

Rose Tyler

Support staff

May 10, 2017 at 10:35

Hello,

If you have the same problem with official WooCommerce theme – Storefront, we recommend you to contact Woocommerce support to investigate this problem.
Also, update Ultimate Addons for Visual Composer and WPBakery Visual Composer https://www.8theme.com/download-plugins/page/2/

Regards,
Rose Tyler.

#162662 Copied
Tagged: checkout, issue, template, woocommerce, wordpress
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