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Issue with checkout & Stripe - by popcorner

This topic has 10 replies, 3 voices, and was last updated 5 years, 9 months ago ago by Olga Barlow

popcorner

Participant

March 7, 2019 at 15:35

Hi
I can’t use the stripe payment method anymore ; everything displays well, but when i validate the checkout , i encounter an error message and the checkout is unvalid

Could you help me find a solution please
You can test the checkout here : https://www.leshopdescoquettes.fr/commande/ (it’s still on test mode)

Regards

#210575 Copied Theme version: 5.1

9 Answers

Rose Tyler

Support staff

March 7, 2019 at 16:34

Hello,

Do you have the problem with the default WC theme activated on your site (Storefront)?
Also, try to disable 3-rd party plugins, clear cache and check how it works then.

Regards

#210580 Copied

popcorner

Participant

March 11, 2019 at 11:11

I’m still looking for the solution .. ask to you if needed

#210697 Copied

Rose Tyler

Support staff

March 11, 2019 at 11:20

Hello,

Have you checked how it works with the default theme?
Any of plugins affect the work of this?
Provide temporary wp-admin access so we can take a closer look.

Regards

#210701 Copied

popcorner

Participant

March 12, 2019 at 10:57

still haven’t find .. no ..

and bit affraid to lose changes if i switch to classic theme .. i’ll let you admin log in private area

Regards

Please contact administrator
for this information.

#210762 Copied

Olga Barlow

Support staff

March 12, 2019 at 12:48

Hello,

Seems you did not use the correct key, you have js error in the console http://prntscr.com/mwru9p
Follow Stripe docs https://stripe.com/docs/keys
If you have any other questions about stripe settings contact plugin author https://wordpress.org/support/plugin/woocommerce-gateway-stripe/
We are theme author and provide support for theme, not for the third-party plugins, sorry.

Regards

#210769 Copied

popcorner

Participant

March 12, 2019 at 14:38

Ok thanks
And i understand for the support ! But i still have a problem that could be a theme problem …
The fields for card payment are not available on checkout page :/ ..
Could you help me with that ?
Thanks

ie : https://www.leshopdescoquettes.fr/commande/

#210781 Copied

Olga Barlow

Support staff

March 12, 2019 at 15:16

Hello,

I don’t see any problem with this if you set correct Stripe settings and fixed js error http://prntscr.com/mwugav

Regards

#210785 Copied

popcorner

Participant

March 12, 2019 at 15:37

yeah, it only bugs when i reactive the test mode

#210787 Copied

Olga Barlow

Support staff

March 12, 2019 at 18:58

Hello,

It’s not our theme issue.

Regards

#210792 Copied
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