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Issue with contact form 7 in Newsletter Popup

This topic has 8 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

  • Avatar: MJJONE
    MJJONE
    Participant
    October 22, 2023 at 12:01

    Hello,

    in the Newsletter pop-up (opened by click) after submit a contact form 7 form you are redirect to a blank page (0 returned in top left of the screen).

    If pop-up setting is preload there is no issue.

    You can test it on different websites :
    https://www.coprima.fr/
    https://www.niconix.fr/

    Best
    Richard

    #371063 Copied Theme version: 9.2.2
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 13:33

    Hello, MJJONE,

    Thank you for contacting us and for using XStore.

    Please provide temporary wp-admin and FTP access to 1 of the sites, so we can check the problem more deeply.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    #371073 Copied
    Avatar: MJJONE
    MJJONE
    Participant
    October 22, 2023 at 14:09

    Hello

    here you have the credentials.

    Best.

    Richard

    Please contact administrator
    for this information.
    #371081 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2023 at 15:39

    Hello, MJJONE,

    We appreciate your prompt response.

    Please provide FTP access also.

    Kind Regards,
    8theme team

    #371089 Copied
    Avatar: MJJONE
    MJJONE
    Participant
    October 22, 2023 at 16:17

    Here you have it 🙂

    Thx.

    Best

    Please contact administrator
    for this information.
    #371090 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2023 at 10:28

    Hello, MJJONE,

    We have resolved the issue, and the fix will be included in the next update. The changes were made in the following file:
    wp-content/themes/xstore/js/etheme-scripts.min.js

    Kind Regards,
    8theme team

    #371172 Copied
    Avatar: MJJONE
    MJJONE
    Participant
    October 23, 2023 at 10:51

    Hello,

    Can i use that modified file on another website ?

    Thx
    Best

    #371177 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2023 at 11:05

    Hello, MJJONE,

    Yes, you can.

    Kind Regards,
    8theme team

    #371181 Copied

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