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Issue with contact form 7 in Newsletter Popup

This topic has 8 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

MJJONE

Participant

October 22, 2023 at 12:01

Hello,

in the Newsletter pop-up (opened by click) after submit a contact form 7 form you are redirect to a blank page (0 returned in top left of the screen).

If pop-up setting is preload there is no issue.

You can test it on different websites :
https://www.coprima.fr/
https://www.niconix.fr/

Best
Richard

#371063 Copied Theme version: 9.2.2

7 Answers

Rose Tyler

Support staff

October 22, 2023 at 13:33

Hello, MJJONE,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access to 1 of the sites, so we can check the problem more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#371073 Copied

MJJONE

Participant

October 22, 2023 at 14:09

Hello

here you have the credentials.

Best.

Richard

Please contact administrator
for this information.

#371081 Copied

Rose Tyler

Support staff

October 22, 2023 at 15:39

Hello, MJJONE,

We appreciate your prompt response.

Please provide FTP access also.

Kind Regards,
8theme team

#371089 Copied

MJJONE

Participant

October 22, 2023 at 16:17

Here you have it 🙂

Thx.

Best

Please contact administrator
for this information.

#371090 Copied

Rose Tyler

Support staff

October 23, 2023 at 10:28

Hello, MJJONE,

We have resolved the issue, and the fix will be included in the next update. The changes were made in the following file:
wp-content/themes/xstore/js/etheme-scripts.min.js

Kind Regards,
8theme team

#371172 Copied

MJJONE

Participant

October 23, 2023 at 10:51

Hello,

Can i use that modified file on another website ?

Thx
Best

#371177 Copied

Rose Tyler

Support staff

October 23, 2023 at 11:05

Hello, MJJONE,

Yes, you can.

Kind Regards,
8theme team

#371181 Copied
Tagged: contact form 7 issues, newsletter popup problem, troubleshooting woocommerce, woocommerce newsletter popup, woocommerce wordpress themes, wordpress contact form 7
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Issue with contact form 7 in Newsletter Popup

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