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Issue with Cross Sell showing 3 columns instead of 2 on mobile

This topic has 8 replies, 2 voices, and was last updated 3 years ago ago by Rose Tyler

IvanMTK

Participant

December 3, 2021 at 05:14

We’re noticing an issue with the cross sell section showing products in a three column layout instead of 2 columns and having left/right arrows to see more products. Similar to how Upsell section works. This only happens on mobile.

You can see an example of this by going to this link (on mobile): https://franks.andrewtechful.com/product/ssk-fungo/

#310761 Copied Theme version: 8.0.10 WooCommerce version: 5.9.0

7 Answers

Rose Tyler

Support staff

December 3, 2021 at 08:25

Hello,

We can’t see your site – https://prnt.sc/21ioi2z , unfortunately.

Regards

#310768 Copied

IvanMTK

Participant

December 5, 2021 at 02:26

I’ve attached the password in the private content area. Let me know if you need any additional info.

Please contact administrator
for this information.

#310945 Copied

Rose Tyler

Support staff

December 5, 2021 at 08:23

Hello,

Do you have the mentioned issue when the parent theme is activated on your site? We can see js errors that come from child theme – https://prnt.sc/21tbrkw

Regards

#310948 Copied

IvanMTK

Participant

December 5, 2021 at 17:25

So yes we are using a child theme to add some custom functionality however I can assure you that the errors shown in the screenshot you linked to, has nothing to do with the crossSell section and why it’s behaving the way it is. If you’d like, you could even login through FTP and see for yourself. I’ve included the FTP info in the private content area.

Please contact administrator
for this information.

#310970 Copied

Rose Tyler

Support staff

December 6, 2021 at 13:03

Hello,

Thanks for the reply. Provide temporary wp-admin access also.

Regards

#311025 Copied

IvanMTK

Participant

December 6, 2021 at 20:40

I’ve gone ahead and provided this info in the private content area.

Let me know if you need anything else.

Please contact administrator
for this information.

#311069 Copied

Rose Tyler

Support staff

December 7, 2021 at 08:10

Hello,

Theme Options > WooCommerce > Single product builder > Multiple templates > edit custom template.
If you want to apply template for all products, it is no need to use the custom one https://prnt.sc/224g4r1 , just edit the default one and delete the custom. The custom should be used when you want to apply a separate layout for some specific products.

Regards

#311083 Copied
Tagged: 3 columns, cross-sell, issue, mobile, themes, woocommerce, wordpress
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Issue with Cross Sell showing 3 columns instead of 2 on mobile

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