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Issue with Demo Import in the Theme ….

This topic has 2 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Zakeyhizem
    Zakeyhizem
    Participant
    November 15, 2024 at 09:50

    Hello,

    I recently purchased your theme, but when I try to import the demo content, I receive the following message (attached in the image) and the import wizard does not appear.

    Could you please clarify the cause of this issue and guide me on how to resolve it?

    Here are the login details for my website:

    Best regards,
    [zakey hizem]

    Files is visible for topic creator and
    support staff only.
    #423554 Copied Theme version: 9.4.4
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 15, 2024 at 10:33

    Hello, Zakeyhizem,

    Thank you for reaching out to us.

    Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme Team

    #423568 Copied
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