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Issue with displaying attributes on product page

This topic has 6 replies, 2 voices, and was last updated 1 weeks ago ago by Alex Carter

NxtArt_ro

Participant

April 3, 2025 at 15:00

Hello,

After the recent Xstore update, an issue with displaying product attributes on each product page appeared.
Although the product attributes are set to be displayed as Label or Color circle type, they now all apperar as drop down menu.
Please see atached photos and advise for a solution.

Thank you,
Oana

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support staff only.

#439630 Copied Theme version: 9.4.10

5 Answers

Alex Carter

Support staff

April 3, 2025 at 15:01

Hello NxtArt_ro,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#439632 Copied

NxtArt_ro

Participant

April 3, 2025 at 15:20

Please see private area.
Thank you

Content is visible for topic creator and
support staff only.

#439637 Copied

Alex Carter

Support staff

April 3, 2025 at 15:52

Hello NxtArt_ro,

We appreciate your prompt response.

Please try the following solution:
1. Navigate to Products > Attributes
2. Edit the specific attribute.
3. Re-select the attribute type.
4. Click Save to apply the changes.

Best regards,
8Theme’s Team

#439643 Copied

NxtArt_ro

Participant

April 4, 2025 at 06:25

Thank you.
It solved the problem.

#439679 Copied

Alex Carter

Support staff

April 4, 2025 at 07:24

Hello,

Thank you for your message.

We’re glad to hear that the issue has been resolved successfully. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team

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Issue with displaying attributes on product page

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