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Issue with displaying the main menu on the 8thème theme

This topic has 4 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

mady

Participant

June 28, 2023 at 21:36

Dear 8thème support,

I have recently encountered a problem with configuring the main menu on my website. I added product categories, but the menu is not displaying anymore. About a month ago, I configured the menu in the same way, and everything was working fine.

Furthermore, when I try to configure the menu in the WordPress dashboard, it doesn’t automatically update when I go to the “Theme Options” of XStore. Even when I select a specific menu, it remains the same as before. The menu I created simply doesn’t appear.

Now, I received a message stating that the theme doesn’t support the menu natively and that I should use the widget area to add a navigation menu. However, I don’t quite understand the process.

Could you please assist me in resolving this issue and ensuring that my menu displays correctly again?

Thank you in advance for your valuable assistance!

Please, contact administrator
for this information.

#360605 Copied Theme version: 9.1.7

3 Answers

Rose Tyler

Support staff

June 29, 2023 at 07:58

Hello, Mady,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin access.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

#360644 Copied

mady

Participant

June 29, 2023 at 14:35

In Private Arera my access

Please contact administrator
for this information.

#360697 Copied

Rose Tyler

Support staff

June 29, 2023 at 14:58

Hello, Mady,

Thank you for your response.

We’ve disabled the Menu cache in Theme Options > Speed optimization.

Kind Regards,
8theme team

#360702 Copied
Tagged: 8theme, display, issue, main menu, template, woocommerce, wordpress
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