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Issue with Elementor Single Product Template and Background Overlay in Xstore Theme

This topic has 4 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

  • Avatar: mady
    mady
    Participant
    April 29, 2023 at 15:06

    Hello Xstore Support Team,

    I hope this message finds you well. I am reaching out to you because I am experiencing some difficulties with the integration of Elementor’s single product template in the Xstore theme.

    I have recently made changes to a single product page using Elementor, customizing it by adding videos and photos. However, when I visit my website and refresh the page to see if the Elementor single product template has been applied, the original product page still appears. I am not sure how to import my Elementor template for a single product with the Xstore theme, and I would appreciate your guidance on this.

    Additionally, I have noticed an issue with the background overlay on my website. On my homepage, you can see that there is a white background with a green overlay. However, this background overlay is not appearing on my Elementor product page, and I do not understand why. I have attached screenshots to help you better understand the issue.

    Could you please assist me with these two issues? I would be grateful for your help in resolving them.

    Thank you in advance for your time and support.

    Best regards,

    Please, contact administrator
    for this information.
    #354907 Copied Theme version: 9.1.2 WooCommerce version: 7.5.1
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2023 at 09:58

    Hello, Mady,

    Thank you for getting in touch with us.

    We would recommend you contact the support of the Elementor Pro plugin first.
    Let us know their reply.

    Kind Regards,
    8theme team

    #354934 Copied
    Avatar: mady
    mady
    Participant
    April 30, 2023 at 14:07

    Hello Rose Tyler,

    I am currently awaiting a response from Elementor, but I would be grateful if you could provide any direct solutions in the meantime.

    Thanks you

    #354960 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 06:58

    Hello, Mady,

    Thank you for your response.

    According to the fact you are using the Elementor Pro plugin and you are the client of their premium support we recommend you contact with the plugin and wait for their answer.
    This time to check if that problem is not related to our theme, you may check how it works with the default WooCommerce theme – StoreFront.

    Kind Regards,
    8theme team

    #354989 Copied

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The issue related to '‘Issue with Elementor Single Product Template and Background Overlay in Xstore Theme’' has been successfully resolved, and the topic is now closed for further responses

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