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Issue with Filters in Accessories Category

This topic has 8 replies, 4 voices, and was last updated 15 minutes ago ago by Andrew Mitchell

Micksc62

Participant

March 26, 2025 at 18:27

Dear 8theme Support Team,

I am experiencing an issue with the filters on my website, which uses the XStore theme. When applying certain filters, they remain perpetually loading and do not display any products. This is significantly affecting the user experience on my site.

I have noticed this behavior specifically in the Accessories category, particularly when filtering by subcategories.

Could you please assist me in resolving this issue?

Thank you for your support.

Please, contact administrator
for this information.

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7 Answers

Alex Carter

Support staff

March 27, 2025 at 14:17

Hello, Micksc62,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

3/ It is possible that the cause of this is related to cached data.

We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

Warm Regards,
The 8Theme Team

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Micksc62

Participant

April 2, 2025 at 18:30

Hello! As requested, I am attaching the video (WeTransfer link) where I show how a section of filters does not work and keeps my website loading without displaying products. I emphasize that it is not all the filters, only the middle section titled “Filter”. The other filters do show products when applied (please pay attention to the video). I have already tried deactivating some plugins and the problem persists. I discovered that the filter that does not work is: https://montgomeryguns.com/shop-2/?filter_cat=, (?filter_cat=) which is the category filter. I need your help as this issue has a significant impact on my website. I look forward to your assistance. Thank you for your help!

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Alex Carter

Support staff

April 3, 2025 at 13:55

Hello, Micksc62

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Luca Rossi

Support staff

April 5, 2025 at 11:23

Dear @Micksc62,

We hope this message finds you well.

Please accept our apologies for the delayed response due to the weekend.

We have noticed that the website appears to be currently inaccessible, as shown in the following screenshot: https://prnt.sc/F3BkcWWcqEW0. We would greatly appreciate it if you could kindly verify this on your end.

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

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Micksc62

Participant

April 9, 2025 at 22:42

Dear 8Theme Team,

Thank you for your message.

We have checked the website using Is It Down Right Now and it appears that the site is online. Please find the attached evidence for your reference.

This issue is significantly impacting our sales. Could you please provide further assistance and let us know what is needed from our side to resolve this matter?

Thank you for your support.

Best regards,

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Alex Carter

Support staff

April 10, 2025 at 10:25

Hello, Micksc62

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

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Andrew Mitchell

Support staff

April 10, 2025 at 15:37

Hello, Micksc62,

Thank you for providing access. We have reviewed the issue you reported. Kindly check the updates on your end.

Part of the problem appears to be that there are two categories named “Accessories,” which is affecting the proper functioning of the filters. We kindly ask you to keep only one of these categories and remove the duplicate to resolve the conflict.

Best regards,
8Theme Team

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