Issue with Filters Widgets in Elementor Pro

This topic has 2 replies, 2 voices, and was last updated 4 hours, 7 minutes ago ago by Rose Tyler

  • Avatar: Gabriele Sicari
    Gabriele Sicari
    Participant
    January 30, 2025 at 13:41

    Hi Support Team,

    I am experiencing an issue with the Filters widgets in Elementor Pro. When I insert a widget such as Product Filters, Sidebar Filters, Horizontal Filters, etc., into an Elementor Pro template (e.g., Elementor Products Archive), a critical error occurs, preventing the page containing the filters (in this case, the Shop page) from being displayed.

    Additionally, once the template is saved with a Filter widget, it is no longer possible to reopen it in Elementor for editing, resulting in an HTTP ERROR 500.

    I have already performed some tests, including deactivating all plugins. When reactivating them one by one, I noticed that the issue occurs when XStore Core and Elementor Pro are activated.

    Could you help me resolve this issue?
    Thank you in advance for your support!

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    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 30, 2025 at 14:02

    Hello, Gabriele Sicari,

    Thank you for reaching out to us

    Please contact your hosting provider and ask to solve this memory error – https://prnt.sc/W_-BOs0xMXO1

    Read more – https://elementor.com/help/500-error/

    Best regards,
    8Theme’s Team

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