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Issue with GDPR & Cookies pop up, it appears on each page

This topic has 12 replies, 3 voices, and was last updated 1 years, 7 months ago ago by Tony Rodriguez

Manish Singh

Participant

May 25, 2023 at 18:27

Hello

I’m having an issue with GDPR & Cookies pop-up, it appears on each page even after you accept it, and it keeps on popping up on each page and annoys visitors.

Screenshot
https://postimg.cc/qzX1X9p5

#357724 Copied Theme version: 9.1.6 WooCommerce version: 7.7.0

11 Answers

Tony Rodriguez

Support staff

May 26, 2023 at 05:36

Hello @Manish Singh,

We recommend that you try using the Cookie Notice plugin (XStore > Plugins Installer). Please let us know if this is helpful.

Best Regards,
8Theme’s Team

#357735 Copied

Manish Singh

Participant

May 26, 2023 at 07:41

hello

I used this option mentioned and available in XSTORE Customization, what about this currently I have disabled but I hope you got the point form where I used this GDPR & Cookies pop-up

screenshot
https://postimg.cc/Bjv9dzf7

#357748 Copied

Rose Tyler

Support staff

May 26, 2023 at 08:53

Hello Manish Singh,

Please check this topic – https://www.8theme.com/topic/cookie-notice-shows-up-on-every-page-even-after-accepting/#post-352346

Best Regards,
8Theme’s Team

#357758 Copied

Manish Singh

Participant

May 26, 2023 at 15:30

where is this option

Performance > Page Cache > Advanced > Reject Cookies filed,

#357801 Copied

Rose Tyler

Support staff

May 26, 2023 at 15:33

Hello Manish Singh,

It is in the settings of cache plugin, if you are using the cache plugin.

Best Regards,
8Theme’s Team

#357802 Copied

Manish Singh

Participant

May 26, 2023 at 15:39

We are using Breeze by Cloudways and Cloudways servers for hosting and we can’t see this similar option Performance > Page Cache > Advanced > Reject Cookies filed

can you please help

#357804 Copied

Rose Tyler

Support staff

May 26, 2023 at 15:45

Hello Manish Singh,

Could you provide temporary wp-admin access?
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Best Regards,
8Theme’s Team

#357805 Copied

Manish Singh

Participant

May 26, 2023 at 15:49

Details as you need in Private area

Please contact administrator
for this information.

#357806 Copied

Rose Tyler

Support staff

May 26, 2023 at 16:15

Hello Manish Singh,

We would recommend you contact the support of your cache plugin (Breeze) and ask for help about how to exclude
etheme_cookies
from caching.
Sorry, we did not work with this plugin before, so can’t guide you, but the authors of the cache plugin should be able to assist you with Reject Cookies.

Best Regards,
8Theme’s Team

#357808 Copied

Manish Singh

Participant

May 26, 2023 at 16:16

ok we will update you the same

#357810 Copied

Tony Rodriguez

Support staff

May 27, 2023 at 05:35

Hello Manish Singh,

We hope that our proposed solutions have been of assistance in resolving your issue. Please take your time and let us know the result.

Should you require any further assistance, please do not hesitate to contact us. We are always here to help.

Have a pleasant day.

Best Regards,
8Theme’s Team

#357825 Copied
Tagged: cookies, gdpr, themes, woocommerce, wordpress
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