Issue With Infinite Scrolling – Not Working

Hello @nothingandco,

Xstore has a built-in option to select the pagination type for the shop and Archives pages. You can choose the pagination type infinite scroll for the shop and Archives pages. To do this, please navigate to Xstore > Theme Options > WooCommerce > Shop > Shop Page Layout > select pagination type as infinite scroll and publish it.

Please refer to the attached images for your reference. https://postimg.cc/2LZrK8bx

If this does not work, We suggest disabling all third-party plugins (including cache plugins and CDN) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello @nothingandco,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. Elementor Pro is now activated and the pagination is functioning properly.

We have also included the resulting video, which you can watch here: https://www.veed.io/view/474513b5-48cd-48ee-b1de-7bdbe3c57d92?sharingWidget=true&panel=share

The issue was caused by your Custom Template for the Shop Archive, which you designed with Elementor Pro template builder. This template had a higher priority than our theme Shop page, so it was not picking up the Theme Options. We have edited the template and removed the condition, which has resolved the issue. Please refer to the screenshots listed below for further information:

Templated >> Template Builder: https://postimg.cc/7Cr0qgqS
Product Archives: https://postimg.cc/HVJy5SxQ

Best Regards,
8Theme’s Team

Hello @nothingandco,

We are pleased to inform you that we have successfully resolved your issue. Please clear your browser cache and check your site again. We have selected “Banner Position” as “At the top of the page” under XStore >> Theme Options >> WooCommerce >> Shop >> Shop Page Layout to resolve your issue. Please refer to the screenshot provided here: https://postimg.cc/HjHN1fZd

Thank you for your patience and understanding.

Best Regards,
8Theme’s Team

Hello @nothingandco,

The shop page and product categories pages are archive pages, and some of the settings you apply for the shop page from Theme Options or the widgets you set for the shop page sidebar will also automatically apply to the product categories pages. This is why the option banner position also has the same impact on the product categories pages as it does on the shop page.

We suggested changing the “Shop Page Banner Position”, because this option affects the position of Category description content also, but it is not obligatory to add any content into this area – https://prnt.sc/ZOfotC5Kw8gw

If you add the heading of the product category, it should be in place.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello, @nothingandco,

Thank you for your response.

If you would like to add a heading to the product category, you must edit each category under Products > Categories and then use the Heading HTML tag in the description field and update it.

We have created a video to help you with this process. Please watch it in its entirety and follow the steps shown. https://www.veed.io/view/5412d03d-76c2-4b04-a52d-2a80cc9a9afb?sharingWidget=true&panel=share

We hope this resolves your issue.

Best Regards,
8Theme’s Team