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Issue with Marquee element on mobile only

This topic has 6 replies, 2 voices, and was last updated 4 days, 5 hours ago ago by Alex Carter

nabil

Participant

April 5, 2025 at 14:07

something is wrong with marquee on mobile device. It does not work effectively like on desk top device . any solution for that. Thanks in advance.

#439887 Copied Theme version: 9.4.9

5 Answers

Alex Carter

Support staff

April 5, 2025 at 14:29

Hello Nabil,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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nabil

Participant

April 5, 2025 at 14:50

this video illustrate that problem

Files is visible for topic creator and
support staff only.

#439896 Copied

Alex Carter

Support staff

April 5, 2025 at 15:09

Hello Nabil,

We appreciate your prompt response.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#439901 Copied

nabil

Participant

April 7, 2025 at 18:38

this Gif illustrates that problem

Files is visible for topic creator and
support staff only.

#440087 Copied

Alex Carter

Support staff

April 8, 2025 at 07:10

Hello,

We appreciate you sharing the GIF to illustrate the issue.
In order to proceed, we kindly ask you to provide temporary FTP access so that we can forward your request to our technical specialist for further investigation.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

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