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Issue with menu translation with WPML plugin and XStore theme

This topic has 2 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

  • Avatar: Scardian
    Scardian
    Participant
    January 5, 2025 at 14:45

    Yes, it sounds like the WPML translation needs to be addressed to WPML support, but I think XStore has its hands in the issue also 🙂
    I am trying to translate a word in a second language (Germany) using the WPML plugin, but after choosing Germany in the Menu Structure, the primary menu got erased. The menu in both languages is completely erased.
    I think the issue is related to the XStore theme because WordPress reports that the theme does not support Menus, which is very strange to me. Please see the attached images as a reference.

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    #429552 Copied Theme version: 9.4.6
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 09:00

    Hello, Scardian,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    #429597 Copied
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