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Issue with Mobile Menu Button on Mobile Version

This topic has 4 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Tony Rodriguez

nm

Participant

December 4, 2024 at 23:34

I am experiencing an issue with the mobile version of the website. The mobile menu button is not functioning as expected. When attempting to access the menu, the button does not trigger the dropdown or the sidebar menu. This issue occurs specifically on mobile devices.

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3 Answers

Tony Rodriguez

Support staff

December 5, 2024 at 06:18

Hello, @nm,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

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nm

Participant

December 5, 2024 at 21:40

Thank you for your quick response.

I have followed all the steps you suggested, including deactivating all third-party plugins, including cache plugins and CDN, and clearing the browser cache. Unfortunately, the issue still persists and there has been no change.

Please let me know the next steps we can take to resolve this issue

Please contact administrator
for this information.

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Tony Rodriguez

Support staff

December 6, 2024 at 05:34

Hello, @nm,

Thank you for providing us with access to your WordPress admin panel.

We are pleased to inform you that the issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure everything is functioning as expected.

As part of the resolution, we have deactivated the WPCode Lite plugin on your site, which addressed the issue.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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