Return to previous page

Issue with mobile menu – Cannot save the changes

This topic has 9 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Olga Barlow

Leonidas

Participant

November 12, 2021 at 19:10

Hi awesome team,
we have an issue
we save the mobile menu as we want to but not saved. In the live site, in mobile, the menu is not changing
See video:

https://www.awesomescreenshot.com/video/5996266?key=cbc87d33a5aa0673aea680e57825c617

i set the menu i want, is the menu with icons, i saved, but in mobile device, if you check it from your mobile you will see other menu
Pls help resolve it
Thanks

Please, contact administrator
for this information.

#308389 Copied Theme version: 8.0.9 WooCommerce version: 5.8.0

8 Answers

Rose Tyler

Support staff

November 13, 2021 at 09:08

Hello,

Please clear cache of your mobile browser and check one more time.

Regards

#308454 Copied

Leonidas

Participant

November 13, 2021 at 14:01

Hi
We did what you proposed and the problem exists (we had done this also before we open the ticket).

From your answer, it seems that the problem is not clear to you.
The problem is that the theme doesn’t save our setting.
We set our choice we click save, and it seems that our choice is saved but actually it is not saved. If we leave customization and after a few seconds we enter customization we see that our setting is not saved and has changed to the default setting.

Please check carefully our video.

Thank you

#308573 Copied

Olga Barlow

Support staff

November 15, 2021 at 12:24

Hello,

I got the problem that you described. Provide us with FTP access to your site, please.

Regards

#308745 Copied

Leonidas

Participant

November 16, 2021 at 18:00

I send you FTP Creds as you request
Pls tell us what you did to fix it because we have almost 20 installations with the same issue
Thanks

Please contact administrator
for this information.

#308909 Copied

Olga Barlow

Support staff

November 17, 2021 at 17:29

Hello,

Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem and inform you about solution to fix other sites you have.

Regards

#309037 Copied

Olga Barlow

Support staff

November 18, 2021 at 10:09

Hello,

Did you change WP Dashboard access? We can’t log in https://prnt.sc/1zzmg07

Regards

#309106 Copied

Leonidas

Participant

November 18, 2021 at 18:43

Hi ,
we send password again
Thanks

Please contact administrator
for this information.

#309167 Copied

Olga Barlow

Support staff

November 19, 2021 at 15:51

Hello,

Check now. The issue was caused by the translation of the key of the option. I removed that translation from the String translator.

Regards

#309274 Copied
Tagged: changes, issue, mobile menu, save, themes, woocommerce, wordpress
Viewing 9 results - 1 through 9 (of 9 total)