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Issue with mobile version and desktop version

This topic has 14 replies, 3 voices, and was last updated 2 years, 1 months ago ago by Rose Tyler

  • Avatar: sicula83
    sicula83
    Participant
    December 21, 2022 at 22:19

    Hi,
    suddenly I’ve found some issues on the mobile and the desktop version.

    1) In every items disappeared the Botton “aggiungi al carrello” (“add to cart”).
    Nothing is visible in the desktop version; in mobile version appears, instead of “aggiungi al carrello”, “”add to cart” or “select options” o “scegli”.
    2) In some items I can see attributes “colors” that I’ve deleted;
    3) In mobile version disappeared the cart icon in every page;
    4) When I click “check out” it appears “Free shipping over 49 $”. I’ve never written so.

    Thanks

    [url=https://postimg.cc/0MtMvhfF][img]https://i.postimg.cc/0MtMvhfF/Whats-App-Image-2022-12-21-at-17-30-41.jpg[/img][/url]

    [url=https://postimg.cc/yWd3jY6H][img]https://i.postimg.cc/yWd3jY6H/Whats-App-Image-2022-12-21-at-17-31-51.jpg[/img][/url]

    [url=https://postimg.cc/jnLWSv35][img]https://i.postimg.cc/jnLWSv35/Whats-App-Image-2022-12-21-at-17-32-48.jpg[/img][/url]

    Please, contact administrator
    for this information.
    #342081 Copied Theme version: 8.3.4
    13 Answers
    Avatar: sicula83
    sicula83
    Participant
    December 21, 2022 at 22:20

    sorry

    https://i.postimg.cc/vTyWrs6Y/Whats-App-Image-2022-12-21-at-17-30-41.jpg
    https://i.postimg.cc/44vvJmrm/Whats-App-Image-2022-12-21-at-17-31-51.jpg
    https://i.postimg.cc/fyvY5rxx/Whats-App-Image-2022-12-21-at-17-32-48.jpg

    #342082 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 22, 2022 at 06:44

    Hello, @sicula83,

    1,2,3- You are using a very old version of the theme “8.3.4” see the image: https://postimg.cc/CdZg2BLv the latest version of the theme is “8.3.9” in order to solve your issues please first update the theme to the latest version. Here is an article to know how to update the theme: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    4- Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> Header Builder >> Cart >> From there you will be able to change/remove the text see the image: https://postimg.cc/hzs1bPNT

    Regards 8Themes Team.

    #342113 Copied
    Avatar: sicula83
    sicula83
    Participant
    December 22, 2022 at 11:31

    I updated everything but the problems remain

    #342137 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 22, 2022 at 12:05

    Hello,

    Header Builder > Mobile header > Top header > change color – https://prnt.sc/-LkzmPu0r9wM

    After every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

    Header Builder > Cart > Mini-Cart Promo Message

    Regards

    #342140 Copied
    Avatar: sicula83
    sicula83
    Participant
    December 22, 2022 at 17:55

    The first point solved. thank you

    Instead the issue continue…done all through loco translate plugin but the problem continues in home page and in the other page .

    #342179 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 23, 2022 at 12:09

    I do not see the translation for the theme and Core plugin on your site at all, please check – https://gyazo.com/d58498fbc8f703c311ee6fb54b3cd98f https://gyazo.com/f92fb5f2862459bf85f368a998f35b7b

    Regards

    #342220 Copied
    Avatar: sicula83
    sicula83
    Participant
    December 23, 2022 at 17:11

    Sorry, I was wrong, but clicking on “Aggiungi carrello” does not add the product to the cart as it did before the update and also I can’t change the fact that once it appears SCEGLI and another AGGIUNGI AL CARRELLO

    https://i.postimg.cc/3RvrqBVt/Screenshot-20221223-170337.jpg

    thank you

    #342250 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2022 at 12:57

    Hello,

    Try to change settings of the Wishlist plugin or temporarily disable it and check the result.

    Regards

    #342280 Copied
    Avatar: sicula83
    sicula83
    Participant
    December 28, 2022 at 18:05

    Can you help me please? I can’t solve the problem.
    Thank you

    I also wanted to let you know that 2 days ago my site suddenly went “crazy”…8 copies were created for each product. luckily I had a backup copy and I solved it but what happened is not normal. Why?
    https://i.postimg.cc/856d4BQM/Schermata-2022-12-25-alle-21-15-55.png
    https://i.postimg.cc/ZY6FycLh/Schermata-2022-12-25-alle-21-16-13.png

    #342514 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2022 at 08:11

    Hello,

    “Can you help me please? I can’t solve the problem.” – I’ve changed settings of the Wishlist plugin on your site. Please clear cache and check the result.

    “I also wanted to let you know that 2 days ago my site suddenly went “crazy”…8 copies were created for each product. luckily I had a backup copy and I solved it but what happened is not normal. Why?” – It seems you activated “Show Variations As Simple Products (Beta)” in Theme Options > WooCommerce > Shop > Products style.

    Regards

    #342547 Copied
    Avatar: sicula83
    sicula83
    Participant
    December 29, 2022 at 14:41

    thank you very much for the help but the other problem remains, in the sense that it should all be “aggiungi al carrello” in all products, while as you can see from the screeshot in some it is “scegli” and in others “Read More”. I can’t change these to “Aggiungi al carrello”.

    thank you

    https://i.postimg.cc/tCtym72Y/Schermata-2022-12-29-alle-14-36-44.png
    https://i.postimg.cc/6Q8kwQLV/Schermata-2022-12-29-alle-14-36-47.png
    https://i.postimg.cc/prH4DJNk/Schermata-2022-12-29-alle-14-36-54.png

    #342601 Copied
    Avatar: sicula83
    sicula83
    Participant
    December 29, 2022 at 14:46

    as for the second problem…no, it’s always been disabled
    https://i.postimg.cc/0j764xBP/Schermata-2022-12-29-alle-14-44-32.png

    #342603 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 29, 2022 at 20:43

    Hello,

    1/ When the product has default variation selected it shows “add to cart” https://prnt.sc/kOGZaVpvAZLH https://prnt.sc/GIxe6wgN5nz_ , in other case variable product shows “Select options” – https://prnt.sc/QPInCnu_tREg , when the product is out of stock it shows “Read more”, so there is no bug.

    2/ I do not see the problem on your site right now. Was it solved?

    Regards

    #342622 Copied

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