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Issue with my webiste - by Mohammed Al-khameri

This topic has 10 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

Mohammed Al-khameri

Participant

May 15, 2021 at 12:46

Hello

my website suddenly looks disgusting, i haven’t updated anything. please give us a quick answer, because the website will go live in the next days

https://prnt.sc/12yk9cb

p.s: the ap admin credentials are provied in the private area

best regards

Mohammed

Please, contact administrator
for this information.

#287631 Copied Theme version: 7.2 WooCommerce version: 4.7.1

9 Answers

Rose Tyler

Support staff

May 15, 2021 at 13:12

Hello,

It looks that options were reset. What actions did you do before it happened? Did you change the theme folder name or switched between themes or reset options?
Do you have a backup of the site before theme options reset?

Regards

#287635 Copied

Mohammed Al-khameri

Participant

May 15, 2021 at 13:17

Hello
Thank you for your prompt reply. No, I didn’t change any thing you mentioned above. Yes, I have backup, which is done with the plugin UpdraftPlus.

#287636 Copied

Rose Tyler

Support staff

May 15, 2021 at 14:42

Hello,

If you have the backup then it would be better to restore it. I am not sure why that happened on your site and what actions from your side caused this, unfortunately.

Regards

#287644 Copied

Mohammed Al-khameri

Participant

May 16, 2021 at 18:37

Hello

Unfortunately, I have a lot of problems after the restore. I’ve fixed a lot of them and still have a few problems. One of them is the design of the home page, it is broken as you can see in the attached picture. the site had view columns to display the category images and product images
https://prnt.sc/130704h

best regards

Mohammed

Please contact administrator
for this information.

#287726 Copied

Olga Barlow

Support staff

May 17, 2021 at 11:32

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue with the product categories styles in more detail.

Regards

#287769 Copied

Mohammed Al-khameri

Participant

May 17, 2021 at 13:27

Hello

The required accesses are provided in the private area.

best regards

Please contact administrator
for this information.

#287789 Copied

Olga Barlow

Support staff

May 17, 2021 at 16:35

Hello,

Issue was caused by out of date version of theme https://prnt.sc/131ib59
I have updated theme and everything is ok. Check now.

Regards

#287825 Copied

Mohammed Al-khameri

Participant

May 17, 2021 at 17:28

Coool. Thank you very much. It looks nice again.

best regards

#287835 Copied

Olga Barlow

Support staff

May 17, 2021 at 18:23

Hello,

You are welcome.

Regards

#287858 Copied
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