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Issue with order emails - by popcorner - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 5 years, 8 months ago ago by Rose Tyler

popcorner

Participant

April 16, 2019 at 11:44

Hi
I encounter an issue ; Emails are not automaticaly sended when the customer order (or cancel) something on the website. And the admin do not receive anything neither.
Meanwhile the order is in the list in the woocommerce order list ; and there if i click on manual email sending, the email is received with good infos …
So the problem seems to be with the automation of the order emails sending .. how to fix it ?

#212469 Copied Theme version: 5.0 WooCommerce version: 4.9

1 Answer

Rose Tyler

Support staff

April 16, 2019 at 12:29

Hello,

Go to WooCommerce > Settings > Emails > open “New order” and check if it is enabled http://prntscr.com/ncnsdu https://docs.woocommerce.com/document/configuring-woocommerce-settings/#section-22
If this doesn’t solve the problem, check how emails work with Storefront theme (default theme of WC) activated on your site.
We are theme support, so we are able to help with issues related strictly to our theme.

Regards

#212474 Copied
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