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Issue with page – wordpress says it is your core element – please advise?

This topic has 5 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Tony Rodriguez

  • Avatar: Niddy
    Niddy
    Participant
    December 21, 2022 at 15:25

    Hi,

    Getting an error on one page only – please see private info for more details.

    If you can advise how to fix this, thank you.

    All the page is, is a posts page using the layout from Xstore Studio Library onto an empty page – this was the layout chosen (it worked fine yesterday tbh) –> https://i.imgur.com/I1FqJ8B.png

    Please, contact administrator
    for this information.
    #342053 Copied Theme version: 1.0
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2022 at 15:47

    Hello,

    Another specialist will get back to you after a detailed review. Please be patient and do not change access.

    Regards

    #342062 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 21, 2022 at 17:00

    Hello,

    We checked and found that after we temporarily prevented that error from the code and set any value and remove back in the option offset for the posts element you see on screenshot -> Under Private Content Area everything works ok again. It seems that someone of your site managers previously set string value or anything else (non-number value) there which made the page broken down.
    Now it is working again (all changes in files are returned back to previous ones)

    Regards

    Please contact administrator
    for this information.
    #342070 Copied
    Avatar: Niddy
    Niddy
    Participant
    December 21, 2022 at 17:33

    Hi

    Awesome thank you very much. This must have been accident but I appreciate your help.

    Amazing as always.

    Can I ask you hide photo please as it shows site.

    #342071 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 22, 2022 at 05:44

    Hello, @Niddy,

    The screenshot is under the private content area now.

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day 🙂

    Topic Closed.
    Regards 8Themes Team.

    #342100 Copied

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