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Issue with Pro Elements Plugin when editing pages

This topic has 8 replies, 3 voices, and was last updated 1 months, 4 weeks ago ago by Luca Rossi

demos

Participant

December 21, 2024 at 10:19

I got issue with Pro Elements plugin, If this plugin is enabled when editing page with elementor …. side widget panel keeps loading and I’m getting admin-ajax.php 500 (Internal Server Error) in console. I can’t edit anything inside elementor builder

Please, contact administrator
for this information.

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7 Answers

Tony Rodriguez

Support staff

December 21, 2024 at 11:55

Hello, @demos,

Thank you so much for purchasing our theme and contacting our support center.

We regret to inform you that we are currently unable to access your website’s backend as the wp-admin credentials you provided appear to be invalid.

1/ 500 (Internal Server Error). You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

It is independent of our theme. Please contact your service provider and ask them to fix it.

Additionally, please read Elementor documentation here: https://elementor.com/help/500-error/

2/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://ibb.co/tZwzJSv

We kindly request that you, Please use PHP version 8.0, 8.1 or 8.2

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme’s Team

Please contact administrator
for this information.

#428271 Copied

demos

Participant

January 6, 2025 at 10:43

Can you try again using this password
also the issue I think is with Pro Elements plugin, if I disable this plugin elementor widgets is loading correctly and I can edit using elementor.

Please contact administrator
for this information.

#429607 Copied

Tony Rodriguez

Support staff

January 6, 2025 at 11:54

Hello, @demos,

Thank you for your response.

We are currently unable to access your website’s backend. To assist you further, we kindly request that you provide valid wp-admin access in the private content area. This will allow us to review your settings in detail and offer the necessary support.

Additionally, if possible, please share screenshots of the issue you are experiencing. This will help us gain a clearer understanding of the problem and provide more effective assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#429612 Copied

demos

Participant

January 7, 2025 at 07:34

I already provided the user and the password. But ok i’ll paste it again.

The issue I’m having is with Pro Elements plugin that is included in the theme. I deactivated it at the moment as I need to do something, but if you want to see the issue just enable it again.

Please contact administrator
for this information.

#429711 Copied

Luca Rossi

Support staff

January 7, 2025 at 12:53

Dear @demos,

We hope this message finds you well.

After reviewing the error log, we have identified that the issues appear to be related to the Dokan plugin. To address this, we have rolled back the Dokan plugin to version 3.13.1, which has resolved the problem on our end.

However, we kindly request your assistance in rolling back the Dokan Pro plugin to version 3.13.x as well. Currently, the XStore theme is not yet compatible with the latest version of the Dokan plugin, and our development team is actively working on resolving this compatibility issue.

We greatly appreciate your support and look forward to your assistance in this matter.

Best regards,
The 8Theme Team

#429761 Copied

demos

Participant

January 9, 2025 at 15:44

Still the same, I already rolled back the Dokan pro plugin to 3.13, but still I can’t edit through Elementor as the widgets is just loading when Pro Elements is activated. I need the Pro Elements widget though.

#430035 Copied

Luca Rossi

Support staff

January 11, 2025 at 11:06

Dear @demos,

We hope this message finds you well.

We are pleased to inform you that we have released a patch to address the issue you reported.

Could you kindly apply the patch at your earliest convenience and let us know if it resolves the problem? Your feedback would be greatly appreciated.

Thank you for your cooperation and support.

Best regards,
The 8Theme Team

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