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Issue with product category listing after upgrade

This topic has 12 replies, 4 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

  • Avatar: anitralarsen
    anitralarsen
    Participant
    May 7, 2015 at 23:30

    I just upgraded WordPress, WooCommerce and XMarket to the latest versions. I’m having one major issue with the category listing pages – they are now blank. My shop page is populated with all the products, but the overall category pages show nothing. Here is a link to my site. http://jwtractor.com

    The category pages that have issues are http://jwtractor.com/product-category/cummins/ and http://jwtractor.com/product-category/detroit-engines/ These should be showing everything in their child categories.

    I switched to the twenty-twelve theme to rule out plugin issues and that theme works fine for the category pages. Please assist ASAP!

    #62544 Copied Theme version: 2.0 WooCommerce version: 2.3.8
    11 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 8, 2015 at 07:46

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    #62565 Copied
    Avatar: anitralarsen
    anitralarsen
    Participant
    May 8, 2015 at 13:23

    Info you requested below.

    Please, contact administrator
    for this information.
    #62703 Copied
    Avatar: Brian Johnson
    Brian Johnson
    Member
    May 8, 2015 at 13:38

    Hello

    Please change ftp password to something without special symbols because we cannot login.

    With best regards
    Brian Johnson

    #62709 Copied
    Avatar: anitralarsen
    anitralarsen
    Participant
    May 8, 2015 at 13:44

    I do not have access to change this. I’m working on it for a client and he has only shared that info with me. I just double checked the password – it looks like the first symbol was changed from what I typed. The > is a > – the “greater than” sign. Give that a try

    #62712 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    May 8, 2015 at 13:55

    Hello,

    Sorry, but FTP credentials aren’t correct.

    Regards,
    Robert Hall.

    #62722 Copied
    Avatar: anitralarsen
    anitralarsen
    Participant
    May 8, 2015 at 13:59

    I am currently logged in using those ftp credentials in Dreamweaver – I checked it three times today. They are correct if I am able to log in using them. See private message below. I’ve hopefully clarified what that symbol should be.

    Please, contact administrator
    for this information.
    #62726 Copied
    Avatar: Brian Johnson
    Brian Johnson
    Member
    May 8, 2015 at 14:22

    You may also upload screenshot with ftp password and post it in private content using this or similar service since it cannot be shown right here.

    With best regards
    Brian Johnson

    #62730 Copied
    Avatar: anitralarsen
    anitralarsen
    Participant
    May 8, 2015 at 14:50

    I uploaded a screenshot via FTP to the website. See link below.

    Please, contact administrator
    for this information.
    #62739 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    May 8, 2015 at 15:16

    Hello,

    The issue has been fixed.
    Please clear browser cache and check product categories pages now.

    Regards,
    Eva Kemp.

    #62743 Copied
    Avatar: anitralarsen
    anitralarsen
    Participant
    May 8, 2015 at 15:18

    Looks great! Thanks so much! Let me know if there’s anywhere I can leave you a good review for your quick response to my problem! 😉

    #62744 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    May 8, 2015 at 15:38

    Hello,

    You’re welcome.

    You can leave a review on the site http://themeforest.net/item/xmarket-responsive-wordpress-ecommerce-theme/3558432 . We really appreciate your feedback.
    Thank you.

    If there are any questions feel free to contact us.

    Regards,
    Eva Kemp.

    #62746 Copied
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