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Issue with Product Description Page Layout Consistency

This topic has 13 replies, 2 voices, and was last updated 3 weeks, 1 days ago ago by Luca Rossi

bzzxzz

Participant

October 30, 2024 at 08:58

The layout on the mobile version cannot be unified with the desktop version. I attempted to modify the mobile layout separately, but couldn’t find the relevant settings. I would appreciate your assistance with this issue. Thank you.

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#420956 Copied Theme version: 9.4.3

12 Answers

bzzxzz

Participant

October 30, 2024 at 09:20

I am Trying More Approaches:

Set in Theme Options (see Image 1).
Set in Store Builders (see Image 2).
I don’t know how to add more options (I have marked them in red in the images). I hope you can guide me through the settings path.

I am also unsure whether it’s better to set this in Store Builders or Theme Options?

Thank you.

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#420963 Copied

Luca Rossi

Support staff

October 31, 2024 at 07:56

Dear @bzzxzz,

We hope this message finds you well.

Could you kindly provide us with the URL of the product you are currently working on? We have reviewed the website but were unable to locate it.

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

#421114 Copied

bzzxzz

Participant

October 31, 2024 at 08:02

Please contact administrator
for this information.

#421116 Copied
Luca Rossi

Support staff

October 31, 2024 at 09:11
Hi @bzzxzz,

Please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:
```
@media (max-width: 767px) {
    body .et-advance-tabs .et-tabs-nav>ul {
        flex-direction: row;
        flex-wrap: nowrap
    }
}
```
https://prnt.sc/aMm6Tg0Hv9Q1

Hope it helps!
#421129 Copied
bzzxzz

Participant

October 31, 2024 at 09:24

Thank you, that’s the effect I wanted, but I want to try new methods. I’ve edited it in the image.

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#421130 Copied

Luca Rossi

Support staff

October 31, 2024 at 09:38

Dear @bzzxzz,

We hope this message finds you well.

We kindly request your assistance in editing the Single Product Template Builder. Please be informed that we have added some new tabs for testing purposes, which you can view here: [Screenshot](https://prnt.sc/1EhsSIX66Na3).

The relevant link can be found in the private content area.

Additionally, please ensure that the Single Product Builder is disabled under **XStore > Theme Options**. One builder should only remain active for the products, as shown here: [Screenshot](https://prnt.sc/aPkVfwhzXQG5).

Thank you for your attention to this matter. We appreciate your support.

Best regards,
8Theme Team

Please contact administrator
for this information.

#421135 Copied

bzzxzz

Participant

October 31, 2024 at 10:42

Thank you for your help, but the issue still exists! In Image 1, the settings display correctly, but in Image 2, it didn’t show properly while browsing products on the webpage.

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#421142 Copied

Luca Rossi

Support staff

October 31, 2024 at 13:24

Dear @bzzxzz,

We hope this message finds you well.

Could you kindly assist us by fully disabling all cache systems on your website and then conducting a recheck?

Thank you for your cooperation.

Best regards,
8Theme Team

#421157 Copied

bzzxzz

Participant

November 1, 2024 at 11:11

I tried clearing the cache, but it didn’t work.
So I disabled the plugins, but still no effect.
I also tried opening the link in incognito mode, but the issue remains.

Please contact administrator
for this information.

#421273 Copied

Luca Rossi

Support staff

November 1, 2024 at 16:14

Dear @bzzxzz,

We hope this message finds you well.

It appears that there was a conflict between the Builder from Customizer and Elementor. We have re-enabled the Single Product Builder under Customizer, and the tab is now displaying correctly.

We will escalate this issue to our development team for further investigation.

Thank you for your understanding.

Best regards,
8Theme Team

#421329 Copied

bzzxzz

Participant

November 2, 2024 at 08:55

So, between Theme Options and Store Builders, which one should I prioritize using? I’m temporarily giving up on adding more description information.

Files is visible for topic creator and
support staff only.

#421386 Copied

Luca Rossi

Support staff

November 2, 2024 at 09:02

Dear @bzzxzz,

We kindly request that all changes be implemented using the Single Product Builder Template by Elementor. You can find the relevant documentation here: [Single Product Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#421390 Copied
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