Return to previous page

Issue with Product Display on Shop Page and Categories

This topic has 8 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

Mostafa Khaled

Participant

December 23, 2024 at 14:58

Dear XStore Support Team,

I hope this message finds you well.

I am experiencing an issue with my online store, which uses the XStore theme and WooCommerce. The problem is as follows:

Incomplete Product Display on Shop Page: Some products are not fully appearing on the shop page, which negatively impacts the shopping experience for my customers.
Products Not Showing in Certain Categories: When browsing specific categories, no products are displayed, even though these products are published and properly categorized.

I have already taken several troubleshooting steps, including updating the theme and plugins, disabling other plugins to check for conflicts, and re-saving the permalink settings, but the issue persists.

Could you please assist me in resolving this issue as soon as possible? It is affecting my store’s sales and customer experience.

Thank you very much for your continued support. I look forward to your prompt response.

Best regards

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#428429 Copied

7 Answers

Rose Tyler

Support staff

December 23, 2024 at 15:07

Hello, Mostafa Khaled,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#428430 Copied

Mostafa Khaled

Participant

December 23, 2024 at 15:29

Pls check the Private content.

The problem is in the themes.

Please contact administrator
for this information.

#428436 Copied

Rose Tyler

Support staff

December 23, 2024 at 16:12

Hello, Mostafa Khaled,

We appreciate your prompt response.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

Best regards,
8Theme’s Team

#428439 Copied

Mostafa Khaled

Participant

December 23, 2024 at 16:46

i don’t understand i changed the theme and my woocommerce work and solved the problem, but when I reactive the Xstore the problem went back

I try (Astra Theme )

I send login via
Private content area…

Please contact administrator
for this information.

#428447 Copied

Andrew Mitchell

Support staff

December 23, 2024 at 19:15

Hello, Mostafa Khaled,

We have recently reviewed the issue you reported with the default theme, and we can confirm that the problem is present there as well. Kindly refer to the video attached to this message for further details.

If switching to a different theme resolves the issue, we kindly ask you to provide us with a video demonstrating this behavior.

Thank you for your cooperation.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#428479 Copied

Mostafa Khaled

Participant

December 24, 2024 at 02:38

okay how can fix this issue know can guide me ?

#428497 Copied

Andrew Mitchell

Support staff

December 24, 2024 at 15:54

Hello, Mostafa Khaled,

As the issue does not seem to be directly related to the theme, it could be caused by a plugin or a combination of plugins. We recommend updating all your plugins to their latest versions first. If the issue persists, please try deactivating the plugins one by one to identify which one might be causing the problem.

Another possible cause could be modifications to the database or queries, which often occur during optimization processes. If you have recently made any changes to the database, we suggest reviewing those adjustments to ensure they are not causing the issue.

If you need further assistance or guidance, please let us know, and we will do our best to help.

Best regards,
8Theme’s Team

#428575 Copied
Viewing 8 results - 1 through 8 (of 8 total)