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Issue with Product Display Spacing and Uneven Layout

This topic has 8 replies, 4 voices, and was last updated 3 months, 1 weeks ago ago by Andrew Mitchell

Mario

Participant

August 6, 2024 at 14:21

Hello,

I’m experiencing an issue with the product display spacing and layout on my shop page using Elementor with the XStore theme. The products are not evenly aligned, and there is excessive spacing between them.

Here is a screenshot of the issue: [Attach Screenshot]

Could you please provide guidance on how to resolve this problem?

Thank you!

Files is visible for topic creator and
support staff only.

#409067 Copied Theme version: 9.3.16

7 Answers

Rose Tyler

Support staff

August 6, 2024 at 14:26

Hello Mario,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#409071 Copied

Mario

Participant

August 6, 2024 at 14:48

Hello,
Yes no problem, here are the access :
You can see the problem on this page : https://www.theblackcowshop.com/product-category/fromagerie-vegane/

Please contact administrator
for this information.

#409079 Copied

Rose Tyler

Support staff

August 6, 2024 at 15:03

Hello Mario,

We appreciate your prompt response.

Please update the theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If this doesn’t help, provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#409088 Copied

Mario

Participant

August 6, 2024 at 15:19

Hello,
I’ve updated all this but it doesn’t solve the problem, here are the FTP accesses :

Please contact administrator
for this information.

#409091 Copied

Jack Richardson

Support staff

August 7, 2024 at 07:24

Dear @Mario,

We hope this message finds you well. We would like to inform you that the issue you encountered was due to an unclosed <b> tag in the title of one of your products. You can view the specific instance here: https://prnt.sc/RupYNkyPGPBi. Our team has addressed and resolved this matter, and we invite you to review the correction at your earliest convenience.

Moving forward, we kindly advise that if you choose to incorporate HTML into your product titles, please ensure that all tags are properly closed. This precaution is crucial as unclosed tags can potentially disrupt the layout of the entire page following the affected product.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#409189 Copied

Mario

Participant

August 7, 2024 at 11:21

Hello,
Great thank you very much !

#409283 Copied

Andrew Mitchell

Support staff

August 7, 2024 at 11:21

Dear Mario,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#409284 Copied
Tagged: fix woocommerce spacing, product display issues, troubleshoot wordpress themes, uneven woocommerce layout, woocommerce themes problems, wordpress themes layout
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The issue related to '‘Issue with Product Display Spacing and Uneven Layout’' has been successfully resolved, and the topic is now closed for further responses

Issue with Product Display Spacing and Uneven Layout

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