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Issue with Product Filtering After Update or Unknown Cause in XStore Child Theme

This topic has 3 replies, 3 voices, and was last updated 19 hours, 21 minutes ago ago by Andrew Mitchell

Sprobuj

Participant

December 2, 2024 at 03:28

I’m facing an issue with product filtering that seems to have appeared after an update or an unknown change, although everything was working fine before. Currently, when navigating from the homepage to a category page, the correct products are displayed. However, when going to “All Products” or the “Shop Page” and filtering by products or other parameters (e.g., brands), one of the following happens:
• Products are duplicated.
• Only the products from the selected category are shown initially, and then all others are displayed afterward.

This results in certain elements not functioning correctly, such as product duplication when searching. We’ve tried clearing the cache and deactivating plugins, but it doesn’t help.

When switching from the child theme to the main XStore theme, everything works fine, but visually the main theme is not as preferred. The child theme is needed, but this issue persists.

Could you please investigate and help resolve this? Thank you.

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#426090 Copied Theme version: 9.4.5

2 Answers

Luca Rossi

Support staff

December 3, 2024 at 06:39

Dear @Sprobuj,

We hope this message finds you well.

We would like to inform you that we have disabled the “Variations as Simple Products (Beta)” feature (please see the screenshot here: [https://prnt.sc/7RvQJD2UStz1]). Following this adjustment, the filter functionality is now working correctly again.

Could you kindly verify this on your end?

Please note that this feature is still in its beta version, and as such, there may be some bugs or issues. We appreciate your understanding and patience as we continue to refine it.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#426257 Copied

Andrew Mitchell

Support staff

December 3, 2024 at 11:48

Dear Sprobuj,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

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Issue with Product Filtering After Update or Unknown Cause in XStore Child Theme

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