Return to previous page

Issue with Single Product Editor Not Updating

This topic has 6 replies, 2 voices, and was last updated 13 hours, 56 minutes ago ago by Alex Carter

Manhal

Participant

March 22, 2025 at 09:59

Hi XStore Support Team,

I’m using the Single Product Editor integrated with the theme, but no matter what changes I make—whether adding or removing sections—the product layout doesn’t update. I have ensured to refresh the page and have also disabled any caching plugins, but the issue persists.

Could you please assist me with this?

Best regards,
Manhal

Files is visible for topic creator and
support staff only.

#438281 Copied Theme version: 9.4.9

5 Answers

Alex Carter

Support staff

March 22, 2025 at 10:25

Hello, Manhal,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#438284 Copied

Manhal

Participant

March 22, 2025 at 10:49

Use the provided information.

Content is visible for topic creator and
support staff only.

#438290 Copied

Alex Carter

Support staff

March 22, 2025 at 10:52

Hello, Manhal,

Thank you for your prompt response. However, we are unable to log in using the credentials you provided. Could you please verify the access details and ensure they are correct?

Best regards,
8Theme’s Team

#438292 Copied

Manhal

Participant

March 22, 2025 at 11:07

Can you give it a try now?

#438293 Copied

Alex Carter

Support staff

March 22, 2025 at 11:24

Hello, Manhal,

XStore Builders > Single product Builder with Elementor > edit template > https://prnt.sc/f5b6DpSG5AAM

Read more – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

Best regards,
8Theme’s Team

#438294 Copied
Viewing 6 results - 1 through 6 (of 6 total)