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Issue with Static Blocs and the Main Menu

This topic has 4 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

Rev7

Participant

September 19, 2023 at 09:22

Hello,
I have a static block (Jeux – menu item 01) used as Mega Menu in my main menu.
On my index page, it looks nice and complete.

But when I select another page, for example “Boutique” or “Blog”… and then the main menu again… I get this…

Any idea why ? Maybe it’s totally random or related to the loading time and cache ? I hope you’ll be able to help me.

Thank you.

Please, contact administrator
for this information.

#367847 Copied Theme version: 9.1.14 WooCommerce version: 8.1.1

3 Answers

Tony Rodriguez

Support staff

September 19, 2023 at 09:42

Hello, @Rev7,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

Please note that we have implemented the ‘Purge all cache’ and ‘LiteSpeed Cache plugin’ on your site, which has effectively addressed the issue at hand.

We appreciate your patience and understanding during this process. Should you encounter any further issues, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#367849 Copied

Rev7

Participant

September 19, 2023 at 09:57

Thank you but why did you disable the LS Cache plugin ?

Its purpose is to improve my eshop speed, it’s advised by my host provider who manages the LiteSpeed Web ADC on server side.

#367850 Copied

Tony Rodriguez

Support staff

September 19, 2023 at 11:12

Hello, @Rev7,

Thank you for your response.

We wish to inform you that we have deactivated the Lightspeed cache plugin due to the issues it has been causing.

If your site is currently in development mode, we kindly request you to temporarily deactivate the cache plugin on your site until all modifications have been completed.

Furthermore, we recommend the use of wp-rocket for optimal performance. You can find more information on how to improve wp-rocket settings with xstore at the following link: https://www.8theme.com/documentation/documentation/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#367861 Copied
Tagged: best selling themes, main menu problem, static blocs issue, woocommerce themes, woocommerce troubleshooting
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