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Issue with tabs – cannot access them on custom product builder

This topic has 5 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Niddy

Participant

July 29, 2023 at 12:25

Hi

Struggling to open tabs to amend them for a specific product layout.

Can you see private for details – thanks for any help.

Please, contact administrator
for this information.

#363204 Copied Theme version: 9.0.1

4 Answers

Rose Tyler

Support staff

July 29, 2023 at 12:44

Hello, Niddy,

Thank you for contacting us and for using XStore.

Is the issue only present when using the specified template for a single product page? Would creating a new template resolve the issue?

Try to temporarily disable all third-party plugins (including cache plugins) that are not bundled with XStore. It is possible that one of the additional plugins is causing problems.

Please provide FTP access, so we can take a closer look.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#363206 Copied

Niddy

Participant

July 29, 2023 at 12:51

Hi

It is affecting all tabs on all templates – this is a new template, literally created just before I started this topic so it is a js error of some sort by the looks of it…

It’s not a plug-in conflict as it’s been fine for months – even after your last update it was fine. Seems to have just occurred.

I have added FTP in private – as always, please don’t share anything viaible publicly and keep it private – thanks again.

Please contact administrator
for this information.

#363207 Copied

Rose Tyler

Support staff

July 29, 2023 at 13:37

Hello, Niddy,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.
Please be patient and do not change access.

Kind Regards,
8theme team

#363208 Copied

Rose Tyler

Support staff

July 29, 2023 at 17:21

Hello, Niddy,

Thank you for your inquiry.
We have developed and installed the following patch “#91114013” for you, the details of which can be seen in the screenshot below.
https://prnt.sc/P0PeQj_57dek

Unfortunately, this will only resolve the issue for new multiple templates. Templates created between July 19, 2023 and July 29, 2023 will need to be recreated.

Kind Regards,
8theme team

#363221 Copied
Tagged: access, custom product builder, issue, tabs, themes, woocommerce, wordpress
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