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Issue with the facebook pixel, no event.

This topic has 4 replies, 3 voices, and was last updated 12 months ago ago by Andrew Mitchell

alex91

Participant

December 28, 2023 at 00:20

Hello,

For few hours i tried to connect the facebook pixel to the event on the facebook manager.

I don’t understand why, it seem that there is no event send to the facebook manager.

https://ibb.co/mTV2j31
https://ibb.co/PM49sNt

I tried first with the plugin Pixel your site, then facebook for woocommerce and even manually, by adding the code in the headers.php

But always the same issue write on the Meta Pixel Helper.

I don’t know what could block, i also contacted Facebook. Do you have any idea ?

Thanks very much

Please, contact administrator
for this information.

#377841 Copied Theme version: 9.2.5 WooCommerce version: 8.3.1

3 Answers

Tony Rodriguez

Support staff

December 28, 2023 at 05:56

Hello, @alex91,

We hope this message finds you well. We understand that you’ve been experiencing difficulties connecting the Facebook pixel to events on Facebook Manager. We appreciate your efforts in trying various methods, including using the Pixel Your Site plugin, Facebook for WooCommerce, and manual implementation in the headers.php file.

To assist you further, please consider the following steps:

Ensure Correct Facebook Pixel Setup:

Before proceeding, kindly review the next comprehensive guide on setting up the Facebook pixel for accurate conversions. You can find detailed instructions in the article “How to Track Facebook Pixel Conversion for Your WooCommerce Store”:https://wedevs.com/blog/121412/track-facebook-pixel-conversion-woocommerce-store/ .

Verify Theme :
To rule out any theme-related issues, try testing the Facebook pixel with a default WordPress theme such as WooCommerce Storefront.

If you have any questions or need further assistance, please do not hesitate to contact us. We are here to help and explain any aspects.

Best Regards,
The 8Theme Team

#377846 Copied

alex91

Participant

December 28, 2023 at 13:46

Hello, thanks for you answere, i tried both solution and it still didn’t work.

I don’t really understand.
Thanks very much for your help.

#377921 Copied

Andrew Mitchell

Support staff

December 28, 2023 at 17:56

Dear alex91,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#377968 Copied
Tagged: facebook pixel problem, fix facebook pixel error, troubleshooting facebook pixel, woocommerce facebook event issue, woocommerce themes issue, wordpress facebook pixel event, wordpress woocommerce facebook pixel
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