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Issue with the mail lay-out (email builder)

This topic has 9 replies, 2 voices, and was last updated 3 years, 1 months ago ago by RoelHG

RoelHG

Participant

October 22, 2021 at 20:55

Hi Support,

Currently running in to an issue with the email builder. Once I created my lay-out and sent a test mail the lay-out is not like I see it in the preview.

This is the preview:

This is how the mail looks like:

#306241 Copied Theme version: 8.0.7 WooCommerce version: Version 5.8.0

8 Answers

Rose Tyler

Support staff

October 23, 2021 at 07:59

Hello,

Thanks for using our theme.
Do you mean styling of the button?
Provide temporary wp-admin and FTP access, via the Private Content area, one of our technicians will check and help you.

Regards

#306252 Copied

RoelHG

Participant

October 23, 2021 at 21:26

Hi,

Yes, the styling of the button and the radius of the mail etc etc…. it looks like no changes (style) is sent with the actual mail. Only the preview is giving the correct adjusments.

I attached the login in the private content area.

Thanks!

Please contact administrator
for this information.

#306300 Copied

Rose Tyler

Support staff

October 24, 2021 at 07:38

Hello,

We are using FileZilla and was able to connect, but FTP directory is empty – https://prnt.sc/1x7vwf3
Please check the destination folder of our user, we need access to your WP installation.

Regards

#306307 Copied

RoelHG

Participant

October 25, 2021 at 07:59

My apologies. The default directory is changed and you should be able to access the correct files now.

#306415 Copied

Rose Tyler

Support staff

October 25, 2021 at 14:15

Hello,

Our developers checked your site and tried to recreate the problem on a local test server, the width of the button is fine – https://prnt.sc/1xajqk3
Describe in more detail what exactly the problem can be re-created on our test server.
Also, could you send the letter with the problem on this mail – stas0238@gmail.com ?

Regards

#306463 Copied

RoelHG

Participant

October 25, 2021 at 14:40

Hi Rose,

I forwarded the mail including the preview and actual lay-out. Really hope you can help.

Thanks!

#306468 Copied

Rose Tyler

Support staff

October 25, 2021 at 16:00

Hello,

It is fine now – https://prnt.sc/1xapslt
Maybe it is was because the coming soon mode was On.

Regards

#306483 Copied

RoelHG

Participant

October 25, 2021 at 16:02

Hi Rose,

Haha yesssss!! I just disabled it to start testing with some other options…. did not tought about this. Thank you very much for your support and effort!

Have a nice day!

Cheers,
Roel

#306484 Copied
Tagged: best selling, email builder, issue, mail lay-out, persuasive, themes, woocommerce
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Issue with the mail lay-out (email builder)

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