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Issue with Unwanted Scrolling on Product Page Entry

This topic has 4 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Jack Richardson

EmporioWeb

Participant

August 2, 2024 at 08:38

Dear Support Team,

I am experiencing an issue with the product page on my website. When I enter the product page, it automatically scrolls down to the first tab (Product Description). I would like to remove this scrolling effect while ensuring that the first tab remains open by default.

Could you please assist me with resolving this issue? I want users to see the product page without any automatic scrolling but still have the Product Description tab opened when they visit the page.

Thank you for your help.

Best regards,

#408434 Copied Theme version: .9.3.16.0.0.1

3 Answers

Jack Richardson

Support staff

August 2, 2024 at 09:32

Dear @EmporioWeb,

We hope this message finds you well. Before submitting inquiries on our forum, we kindly advise our clients to first search for existing discussions that may address their questions. Often, you will find that a solution has already been provided for similar issues.

For instance, a solution for the “Auto scroll on mobile” issue can be found by searching our forum. Here are the links to a relevant solution that might be helpful:
– Screenshot of the solution – https://gyazo.com/20697a86aa7360d42c79a2cc0da1df50
– Topic – https://www.8theme.com/topic/how-to-disable-the-auto-scroll-to-tabs-on-mobile/#post-372631

In response to your case, we have implemented the solution described in the aforementioned links. The auto-scroll feature on the Single Product page when accessed from mobile devices has now been deactivated. The necessary changes were made in the xstore-child/functions.php file.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#408454 Copied

EmporioWeb

Participant

August 2, 2024 at 10:43

Thank you for your prompt response and assistance with my query.

I have a follow-up question: Is it possible to not completely disable the scrolling but instead increase the delay before it scrolls to the Product Description tab?

Thank you once again for your help.

Best regards,

#408480 Copied

Jack Richardson

Support staff

August 2, 2024 at 12:34

Dear @EmporioWeb,

Thank you for reaching out to us.

Unfortunately, we currently do not have an existing option or ready-made solution available for your request. Should you require further customization for your unique case, we invite you to submit a request through our dedicated portal at: https://www.8theme.com/account/#etheme_customization_panel.

We appreciate your understanding and look forward to assisting you.

Best Regards,
Jack Richardson
The 8Theme Team

#408516 Copied
Tagged: enhance online store, fix scrolling problem, improve user experience, product page entry, unwanted scrolling issue, woocommerce themes, wordpress
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