Issue with Website Not Loading Correctly

This topic has 2 replies, 2 voices, and was last updated 28 minutes ago ago by Rose Tyler

  • Avatar: Odiporo
    Odiporo
    Participant
    March 13, 2025 at 17:48

    Hello,

    My website is not loading correctly, especially in the Chrome browser. Various elements are not displayed properly. However, when I refresh the page directly, everything appears as expected.

    I have already tried disabling and reactivating the caching plugin WP Rocket, as well as deactivating other plugins, but the issue persists. When the page is loaded in Incognito mode, some elements are still missing. I have also cleared the cache, but that did not resolve the problem.

    What can I do to fix this? A screenshot is attached.

    Best regards,
    Alex

    Files is visible for topic creator and
    support staff only.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 13, 2025 at 20:15

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

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