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Issue with WP 6.4.1 compatibility with XStore 9.2.3

This topic has 6 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

Zak

Participant

November 10, 2023 at 03:55

Hi guys
after the WP update on ver 6.4.1, the XStore theme crash .
Pl

#373233 Copied Theme version: 9.2.3 WooCommerce version: 6.4.1

5 Answers

Rose Tyler

Support staff

November 10, 2023 at 08:54

Hello, Zak,

Thank you for reaching out to us. We are sorry to hear that you are experiencing issues with the XStore theme after updating to WordPress version 6.4.1.
We did this update on our test sites and did not find any problems.
Please provide temporary wp-admin access, so we can check your site settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Please send us the requested information. Our team is ready to help you get your site up and running smoothly again.

Kind Regards,
8theme team

#373261 Copied

Zak

Participant

November 11, 2023 at 00:54

Hi guys
Please find below the login details :

Please contact administrator
for this information.

#373412 Copied

Tony Rodriguez

Support staff

November 11, 2023 at 05:48

Hello, @Zak,

We appreciate your cooperation in granting us access to your website’s wp-admin. We are pleased to inform you that the issue you were experiencing has been successfully resolved. To ensure the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Our team has activated the necessary page builder plugin, Elementor, on your website. This action was crucial in addressing the problem you faced. With Elementor now enabled, you have the flexibility to customize your site using the XStore theme according to your specific needs.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#373417 Copied

Zak

Participant

November 12, 2023 at 00:48

Hi guys
We’ve tried with active Elementro Pro before opening this ticket support, but no luck at all. Can I have an explanation of what was the problem?

#373469 Copied

Rose Tyler

Support staff

November 12, 2023 at 10:24

Hello, Zak,

Thank you for contacting us and for using XStore.

We can’t log in to your site right now.
Elementor, not Pro version, is a required plugin in case the content of pages was created using this plugin, so we would not recommend you disable it.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#373500 Copied
Tagged: fix wp xstore compatibility, troubleshoot woocommerce templates, woocommerce wordpress templates, wordpress xstore conflict, wp 6.4.1 issues, xstore 9.2.3 compatibility
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