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Issue with WPML Language Switcher for Mobile Menu

This topic has 6 replies, 3 voices, and was last updated 1 months ago ago by Rose Tyler

Creatica

Participant

March 6, 2025 at 15:12

Hello,

I am adding Custom Language Switcher to mobile menu. I am using “HTML Block 01” in which I have put the Custom Language Switcher Short Code ([wpml_language_selector_widget]). The national flags appears but nothing happens when you click on them.

Can you help me solve this issue?

Thank you in advance!

#436450 Copied Theme version: 9.4.8

5 Answers

Rose Tyler

Support staff

March 6, 2025 at 16:39

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#436470 Copied

Creatica

Participant

March 6, 2025 at 16:46

Here are the credentials:

Please contact administrator
for this information.

#436472 Copied

Jack Richardson

Support staff

March 7, 2025 at 13:17

Dear @Creatica,

We have reviewed the functionality of the language switchers in the mobile menu and found that the WPML scripts do not function properly when the switchers are loaded via AJAX. Currently, the mobile menu content on your web-site is loaded using this method.

As a solution, we recommend switching the mobile menu type to “off-canvas” (please refer to the following screenshot: https://prnt.sc/WemXuKF9Y626). This adjustment should allow the language switchers to work correctly.

Additionally, we suggest reaching out to WPML support to inquire about this issue. They may be able to provide further insights or improvements to their global scripts to ensure compatibility with AJAX loading.

Thank you for your understanding. Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

#436543 Copied

Creatica

Participant

March 7, 2025 at 13:32

OK. Seems to be working OK now. Thank you!

Yes, I need further assistance. I cannot find a way to translate some parts of the mobile menu. Check attached image.

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support staff only.

#436545 Copied

Rose Tyler

Support staff

March 7, 2025 at 15:26

Dear @Creatica,

You’re welcome!

This article should help you translate the template of the header builder – https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates
Please contact WPML plugin support to get further assistance.

Best Regards,
8Theme’s Team.

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