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Issue with Xstore Core Plugin – 500 Internal Server Error

This topic has 18 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

Imad Uddin

Participant

January 2, 2024 at 08:20

Dear Team, I’m not able to fix patch from admin panel if I try I’m getting below error

Request Timeout
This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.

again I need to disable plugin from FTP and re-try

Please help me out

Please, contact administrator
for this information.

#378251 Copied Theme version: 9.2.5

17 Answers

Rose Tyler

Support staff

January 2, 2024 at 09:00

Hello, Imad Uddin,

We appreciate you reaching out to us and for choosing XStore for your needs.

Unfortunately, we are currently unable to access your site and its Dashboard. Could there be an IP restriction or another form of access limitation in place?

We kindly suggest that you consult with your hosting provider for additional support in this matter.

Kind Regards,
8theme team

#378259 Copied

Imad Uddin

Participant

January 2, 2024 at 09:01

Even I’m not able to access, I’m facing problem with store core plugin

#378260 Copied

Rose Tyler

Support staff

January 2, 2024 at 09:20

Hello, Imad Uddin,

As we can see, Core plugin folder has been renamed through FTP, which has resulted in the plugin being disabled. However, the issue at hand continues to persist.

We kindly suggest that you reach out to your hosting provider to request the server error log. This will allow you to review any potential issues and determine what assistance they can provide from their end.

Please keep us updated on the response from your hosting provider.

Kind Regards,
8theme team

#378266 Copied

Imad Uddin

Participant

January 2, 2024 at 09:43

I have deleted the core plugin folder from FTP and the website is working fine but when I reinstall the core plugin its slowing my website and not working I’m facing same issues again

#378272 Copied

Rose Tyler

Support staff

January 2, 2024 at 09:51

Hello, Imad Uddin,

Thank you for your response.

Could you kindly furnish us with the text from the server error log file?

Additionally, we request that you temporarily disable any caching mechanisms and the CDN in use.

Kind Regards,
8theme team

#378277 Copied

Imad Uddin

Participant

January 2, 2024 at 16:16

Dear Team, could you please help me, How can I find the server log file? because I use Contabo VPS server and its very hard to communicate with them

#378339 Copied

Rose Tyler

Support staff

January 2, 2024 at 16:41

Hello, Imad Uddin,

Upon reviewing the system logs within WooCommerce under Status > Logs, we have identified an error originating from a third-party plugin, as evidenced by the following screenshot: https://prnt.sc/nTp3MOedoCXJ.

In response to this, we have taken the precautionary measure of deactivating the aforementioned plugin. Subsequently, we have activated the Core plugin to ensure continued functionality.

Kind Regards,
8theme team

#378342 Copied

Imad Uddin

Participant

January 2, 2024 at 17:28

I have removed it but still I’m facing a problem.

Thanks for helping me. I would be thankful if you could help me move it live it’s still not working

#378345 Copied

Imad Uddin

Participant

January 2, 2024 at 17:42

without the core plugin, the website is working fine, I have deactivated all the plugins and later I installed the core plugin but my website is still slowing down. May I know the reason for this, please

#378347 Copied

Rose Tyler

Support staff

January 2, 2024 at 18:26

Hello, Imad Uddin,

When we answered last time, we activated the Core plugin on your site – https://prnt.sc/eQsi_zCirTmr and all worked fine. Not sure what exactly you did, but the problem came back.

We’ve activated the XStore Core plugin on your site one more time and the site works fine – https://prnt.sc/AqsAd_ShRNkX > https://prnt.sc/bbFAtrsO9qB4

If it breaks one more time, we recommend you to contact your hosting provider, as was mentioned from the start.

Hope this article will be helpful for you – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Kind Regards,
8theme team

#378354 Copied

Imad Uddin

Participant

January 3, 2024 at 06:12

Dear team, only the front home page is working, but when I deactivate the core plugin all pages are working. and once I install the core plugin complete website gets slow. very hard to find issues. I deactivated all plugins and just install one core plugin still I’m facing the same issue

#378376 Copied

Rose Tyler

Support staff

January 3, 2024 at 08:21

Dear, Imad Uddin,

We appreciate your prompt response.

We are reaching out to inquire if you have had the opportunity to review the article on resolving the 500 Internal Server Error in WordPress, which can be found at the following link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/.

Additionally, could you please confirm whether you have obtained the server error log from your hosting provider? Our analysis suggests that the issue originates from the server side. Should your hosting provider be unable to assist you in resolving this matter, we would be more than willing to recommend alternative hosting options that may better suit your needs.

Kind Regards,
8theme team

#378390 Copied

Imad Uddin

Participant

January 3, 2024 at 17:30

Dear Team,

I tried wpbeginner link still I face problems with the core plugin only once I install it website get slow and redirects to a 500 internal server error. I’m trying to connect with the hosting provider but I don’t get a response from them. It’s very important to me to make the site Live ASAP.

#378458 Copied

Rose Tyler

Support staff

January 4, 2024 at 12:03

Dear, Imad Uddin,

We are pleased to inform you that the necessary fixes have been implemented and are now ready for your review.

The core plugin and theme have been successfully updated, and all patches have been installed as well.

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

#378538 Copied

Imad Uddin

Participant

January 4, 2024 at 13:54

Dear Team, Thankyou very much for support but I’m still not able to understand why my website is slow

#378565 Copied

Imad Uddin

Participant

January 5, 2024 at 15:00

Dear Team, I have uploaded the website to another server but still facing the same issue. The homepage is fast, but other pages are slow

Please contact administrator
for this information.

#378746 Copied

Rose Tyler

Support staff

January 5, 2024 at 16:25

Dear, Imad Uddin,

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

Please check the screenshot in the Private Content also.

Kind Regards,
8theme team

Please contact administrator
for this information.

#378775 Copied
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