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Issue with Xstore Slider not appearing on Elementor Homepage

This topic has 4 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

mady

Participant

May 6, 2023 at 16:06

Dear Xstore Support Team,

I hope this message finds you well. I am reaching out to report an issue that I have encountered while trying to modify my homepage using Elementor and the Xstore theme. Specifically, when I attempt to insert a slider from the Xstore theme into my Elementor-created homepage, it does not appear on my website.

I have created a video demonstrating the problem, which can be viewed at the following link: https://www.veed.io/view/22141153-8122-4645-946f-c487449f658f?panel=share

Could you please review the video and provide me with any assistance or guidance on how to resolve this issue? I would greatly appreciate your help in making sure the slider functions properly on my Elementor homepage.

Thank you in advance for your prompt attention to this matter. I look forward to hearing from you soon.

Best regards,

Mady

Please, contact administrator
for this information.

#355783 Copied Theme version: 9.1.2 WooCommerce version: 7.5.1

3 Answers

Rose Tyler

Support staff

May 7, 2023 at 09:48

Dear Mady,

Thank you for contacting us and for using XStore.

To be able to check your settings, we need temporary wp-admin access (not FTP).

We’ve checked your Home page and the slider is visible now – https://prnt.sc/8RLtVjsGqAsm

Kind Regards,
8theme team

#355817 Copied

mady

Participant

May 7, 2023 at 19:50

Hello,

Thanks

Please contact administrator
for this information.

#355860 Copied

Rose Tyler

Support staff

May 8, 2023 at 08:21

Dear Mady,

Thank you for your response.

We’ve checked your Home page one more time and we do not see any problem with the Slides element, for example – https://gyazo.com/8622a07b52b9aaf928a2481bf354aedd

Please clear the cache of your browser and check one more time, or even check the site from another device.

Was the question solved?

Kind Regards,
8theme team

#355895 Copied
Tagged: elementor, homepage, issue, slider, woocommerce, wordpress, xstore
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