Issue with Xtheme migration, headers and category links

This topic has 3 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Rakesh
    Rakesh
    Participant
    December 21, 2024 at 11:12

    There are issues since beginning of the purchase :
    1. When I adopted the template from Xtheme then it messed up my website. It was link creating a new website. I have done it in last few days – This is done no support is needed here
    2. Whenever I click on the category link then it doesn’t take me anywhere. Ideally, it should redirect me to category products but this link is not working at all. I can see the product counts in the category.
    3. I am trying to create a new header with the help of this video : https://www.youtube.com/watch?v=ZZExw_HXgu0 but I am not getting any search bar as website inner pages links like home, about us, contact etc in that template. I had to create one with some other option. How do I solve this problem?

    2 Answers
    Avatar: Rakesh
    Rakesh
    Participant
    December 21, 2024 at 11:49

    The category has products (it shows the count as well) but sometimes it doesn’t search. Shown in the attached pic.

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 23, 2024 at 08:51

    Hello, Rakesh,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please update the theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , then clear cache.

    Additionally, to better understand the issue you are experiencing, we kindly ask you to provide screenshots or a video demonstrating where you are clicking and what is not functioning as expected. This will help us assist you more effectively.

    If possible, please also share access to your WordPress admin panel so that we can review your settings and provide further guidance.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

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